Setting Up Your First Video Visit at San Juan County Adult Detention Center: A Complete Walkthrough
Video visits are often the fastest way to connect with someone in jail—once you know how to set things up. Here's what San Juan County requires, what you'll need on your end, and the exact steps to start your first session.
San Juan County Adult Detention Center doesn't do in-person visits. All visits must be scheduled and conducted online through the video visitation system - no lobby, no visiting room. Planning your first visit? Focus on getting your device and account set up first. Everything from registration to actually connecting happens online.
Requirements
- ✓ An internet-connected device you can use for the visit
- ✓ A working webcam (built-in or external)
- ✓ A working microphone (built-in or external)
- ✓ Google Chrome as your browser
- Go to https://schedule.telmate.com - this is where on-demand video visits are started.
- Log in to your account - use the email address and password tied to your visitation account.
- Accept the agreement - check the required boxes and click “Accept.”
- Select the inmate you want to visit - choose the person you’re trying to connect with.
- Click “Visit Now” - this starts an on-demand session.
“Visit Now” is the on-demand option - when you click it, you’re trying to connect right away (instead of picking a time on the calendar). Scheduling a future visit is still an online process, just planned ahead rather than immediate. Either way, San Juan County requires visits to be handled online from start to finish, so the key is having your login, device, and setup ready before you try to connect.
Make sure there are enough funds available before you try to connect. A video visit only happens if there's money in either the inmate account or the Friends & Family account. You won't get charged upfront - payment is collected after the visit - but confirm at least one account is funded before you hit
Previsit
- ✓ Use an internet-connected device with a working webcam and microphone
- ✓ Open Google Chrome (it’s the required browser for home video visits)
- ✓ Sign in at https://schedule.telmate.com before you’re ready to talk, so you’re not troubleshooting at the start time
- ✓ Be ready to accept the on-screen agreement during setup
- ✓ Confirm there are enough funds in either the inmate account or the Friends & Family account (the visit won’t happen without funds, and you’re charged after the visit)
Troubleshooting tip: If the visit won't start, refresh the page and make sure you're using Google Chrome with a working webcam and microphone. Still stuck before you can click
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