How to deposit funds, commissary, and payment options
You can add funds for someone at San Juan Adult Detention Center through approved third-party processors online or by phone, via a lobby kiosk, or by mailing a money order. San Juan uses TouchPay, which handles payments across web, mobile, phone, retail, and kiosk channels. If you use ConnectNetwork AdvancePay, keep in mind that accounts go inactive after 180 consecutive days with no activity and may be forfeited. Need a refund on an inactive account? Call ConnectNetwork customer service at 877-650-4249. For care packages, iCare Gifts offers a personalized catalog with items delivered directly to your loved one. Since accepted payment types, mail formatting, posting times, and sender rules vary, confirm San Juan's exact process before sending funds.
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Planning a video visit with someone at San Juan County Adult Detention Center? The billing rules matter—every visit happens online, no exceptions. Knowing who pays, which account gets charged, and when the charge hits can save you from a failed visit or surprise deduction.
Video visit billing is simpler than it looks: whoever starts the visit usually pays, at least one account needs funds, and you're only charged for the minutes you actually use.
ConnectNetwork AdvancePay accounts become inactive after 180 consecutive days of inactivity and may be forfeited. If you need a refund for an inactive account, call ConnectNetwork customer service at 877-650-4249.
San Juan uses TouchPay for multichannel payments and ConnectNetwork AdvancePay accounts. iCare Gifts is also available for ordering catalog items delivered directly to the incarcerated person.
Many facilities accept mailed money orders or cashier’s checks, but they often have specific formatting and sender requirements. Check San Juan’s facility instructions for the correct mailing address, accepted payment types, and any sender approval rules before you mail funds.
Looking for someone in custody in San Juan County? Start with the county's own Detainee Inquiry. It's the only place San Juan County publicly posts detainee information — and using it keeps you away from third-party sites that can be misleading.
Need to find out if someone is in custody at San Juan County Adult Detention Center? The county has one official source for booking details, charges, bond amounts, and mugshots: their online Detainee Inquiry.
Video visits at San Juan County Adult Detention Center are easy once you know the basics. Here's how to schedule a visit or use "Visit Now," what your device needs, and who to contact if something goes wrong.
