How to send messages, photos, and packages
San Juan Adult Detention Center uses Telmate/ConnectNetwork for video visits. To start an on-demand visit, go to https://schedule.telmate.com, log in, accept the agreement, choose the inmate, and click "Visit Now." You'll need an internet-connected device with a webcam and microphone, and the visit must run in Google Chrome. Make sure there are enough funds in either the inmate account or a Friends & Family account—on-demand sessions are billed after the visit ends. The person who starts the visit pays by default. Scheduled video visits are billed only for the actual time used. One thing to be aware of: ConnectNetwork (Telmate) disclosed an August 2020 data breach that affected thousands of users' personal information.
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Go to https://schedule.telmate.com and log in. Accept the user agreement, select the inmate, then click “Visit Now” to start an on-demand video visit.
You need an internet-connected device with a webcam and microphone. For video visits from home, you must use Google Chrome.
You'll need enough funds in either the inmate account or a Friends & Family account. The person who starts the visit pays by default. On-demand sessions are billed after the visit ends, while scheduled visits are billed only for actual time used.
Looking for someone in custody in San Juan County? Start with the county's own Detainee Inquiry. It's the only place San Juan County publicly posts detainee information — and using it keeps you away from third-party sites that can be misleading.
Need to find out if someone is in custody at San Juan County Adult Detention Center? The county has one official source for booking details, charges, bond amounts, and mugshots: their online Detainee Inquiry.
Video visits at San Juan County Adult Detention Center are easy once you know the basics. Here's how to schedule a visit or use "Visit Now," what your device needs, and who to contact if something goes wrong.
