What to Expect After You Submit a Concern to the BOP About Sandstone FCI
Once you submit a concern through the BOP's online form, you should see an immediate confirmation. Look for this message:
Note: That success message is tied to the form sending an email - so you’ll typically see it when you enter your email address in the “Your email address if you want a copy and correspondence” field.
Sometimes the form fails to send the email copy. If that happens, you'll see:
- Re-check the email address you entered - since the email field is what triggers the email copy, a typo can derail the send.
- Try submitting again - if you see “Unfortunately there was an error sending your email, please try again.”, refresh the page and retry.
- Submit without an email address (if you need to get the concern in) - the email field is optional, so you can leave it blank if the email-send keeps failing.
The email field on the BOP concerns form is optional. It's labeled
Note: The email field is useful for keeping records, but it's also what can trigger the error message (
After submitting, you'll see a "+Submit Another" option on the page. Use this only if you have a separate issue to report - don't submit duplicates of the same concern.
- ✓ Confirm you’re reporting a new issue (not repeating the same message)
- ✓ Include clear details so the second report stands on its own
- ✓ Add your email address if you want a copy and correspondence
The BOP's online form lets you voice concerns about an inmate or report staff misconduct, but don't expect a personal response. If you don't hear back, keep a record of what you submitted and consider following up through other channels. The BOP maintains a contact directory with physical addresses, phone numbers, and fax numbers for Sandstone FCI. And remember - if you want a copy of your submission and the ability to correspond about it, that's what the optional email field is for.
- Save your proof of submission - if you entered an email, keep the copy; if not, take a screenshot or write down what you sent.
- Give it a little time, then follow up - if you need to reach Sandstone FCI directly, use the BOP contact directory to find the facility phone number.
- Use fax or mail when appropriate - the same directory includes physical address and fax information you can use for written follow-up.
- Include contact details on your next attempt - if you want correspondence, enter your email address on the form so a reply/copy is possible.
Tip: If the web form doesn't get results, use the BOP contact directory to find phone, fax, and address info for reaching Sandstone FCI directly.
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