Who to Call at FCI Sandstone (Facility and BOP Central Office Contacts)
Need an answer fast? Call the facility for day-to-day questions. Use the Bureau of Prisons (BOP) Central Office for policy-level issues and website-related questions. Here are the contacts that matter and when to use each one.
For questions about FCI Sandstone specifically, call the facility at 603-342-4000. This should be your first call for things like confirming the visiting schedule before you travel.
For Bureau of Prisons Central Office inquiries: Federal Bureau of Prisons 320 First St., NW Washington, DC 20534 Phone: (202) 307-3198
Call FCI Sandstone at 603-342-4000 before you leave home to confirm the visiting schedule. Visiting can be restricted or cancelled for safety reasons, severe weather, or other incidents affecting normal operations. A quick call can save you a long trip that ends in a turnaround.
Starting with the facility also helps you avoid common mistakes. For example, do NOT send money to an inmate using FCI Sandstone's facility mailing address. Funds sent through the mail must be addressed to a processing center in Des Moines, Iowa.
Contact the BOP Central Office when your question goes beyond one facility, or when it involves information found (or missing) on the Bureau of Prisons' website. You can also use Central Office to submit comments or questions meant for the agency, not just FCI Sandstone. Federal Bureau of Prisons 320 First St., NW Washington, DC 20534 Phone: (202) 307-3198
Be patient if you contact Central Office. The Bureau processes emails the same way as written correspondence, and responses typically take 20 to 30 working days. Depending on your request, they may take action on an email before sending the formal reply.
Note: The BOP uses a Correspondence Tracking System (CTS) to log and track correspondence received at BOP facilities. CTS assigns tracking numbers and routes items to the appropriate program area for response, which can affect timelines.
When you call, have the facility name (FCI Sandstone) ready. If you know the person's register number, keep that handy too. It helps staff match your question to the right record quickly.
Can't reach the facility by phone? For non-emergency issues you need in writing, Central Office is an option. Just keep timing in mind: emails are processed like written correspondence, and responses typically take 20 to 30 working days.
If you write to Central Office, your message may be entered into the BOP's Correspondence Tracking System (CTS). CTS logs and tracks incoming correspondence and routes it for response. The process feels more formal and slower than a phone call, but that's normal.
Find an Inmate at Sandstone FCI
Search for a loved one and send messages and photos in minutes.
