Santa Rita County Jail, CA
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Guides for This Facility

Before Your First Visit to Santa Rita: Criminal-history Rules Families Need to Know
If you have certain convictions, are on probation or parole, or spent time in the Alameda County Jail System recently, Santa Rita may require Commanding Officer authorization before you can visit.
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When to Contact the Santa Rita Jail Ombudsperson (And When Not To)
Trying to solve a problem related to someone's confinement at Santa Rita Jail? The Ombudsperson can be a good starting point—but it helps to understand what they can and can't do before reaching out.
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How an Incarcerated Person Can File a Grievance, Medical Complaint, or ADA Request at Santa Rita Jail
Need to address a problem at Santa Rita Jail—whether it's general conditions, medical care, or disability-related needs? The fastest route usually starts inside the jail through the tablet system or a paper form.
Read GuideAt a Glance
Visitation
- All persons entering or leaving Santa Rita Jail property are subject to search; entry is consent to search.
- Photography on jail property is prohibited without permission from the facility Commanding Officer and unauthorized photos will be confiscated.
- Possessing firearms, narcotics, drugs, or alcohol on Santa Rita Jail property is a felony and violators will be arrested.
Mail & Letters
- Beginning Feb 23, 2026, all non-privileged mail for Santa Rita Jail must be sent to Pigeonly Corrections’ mail processing center.
- All non-privileged mail must include the incarcerated individual’s full name and PFN number.
- Privileged legal mail and publications sent directly from a publisher or distributor to a named incarcerated person are not handled through Pigeonly and continue to be sent directly to the facility.
Contact Info
- You can contact the Santa Rita Jail Ombudsperson via an online form or voicemail at 510-667-4373.
- When leaving a message, include your name, phone number, the incarcerated person’s name and PFN, a brief description, and whether you’ve tried to resolve the issue.
- The Ombudsperson line is not monitored 24 hours a day and should not be used to report emergencies.
Facility Info
- Medical concerns should be submitted by incarcerated persons through the facility medical-request process or by the public to Wellpath.
- The Ombudsperson can assist individuals who have trouble accessing medical care or submitting medical concerns.
- Health-care grievances may be submitted to the Jail Grievance Unit or to Wellpath via tablets or paper forms, with paper forms available from the Housing Unit.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Visiting Santa Rita Jail is straightforward, but the rules are strict. Anyone entering or leaving jail property can be searched—walking onto the grounds is treated as your consent. Photography is prohibited unless you have explicit permission from the Commanding Officer, and unauthorized photos may be confiscated. Bringing firearms, narcotics, or alcohol onto jail property is a felony, and violators will be arrested. Your eligibility to visit may also depend on your history: if you were confined in the Alameda County Jail System within the last six months, have certain felony convictions (including violent or contraband-related), were confined in California state prison, or are currently on county probation or parole, you'll generally need authorization from the Commanding Officer. Check the Santa Rita visitation page for scheduling details, and plan to bring a valid photo ID along with any approved visiting-list requirements.
Read full guideMail & Letters
Starting Feb 23, 2026, Santa Rita Jail no longer processes regular incoming mail onsite. All non-privileged mail must go through Pigeonly Corrections' mail processing center. Include the incarcerated person's full booked name and PFN on every envelope so it can be accepted and forwarded. Privileged legal mail is handled separately, and publications mailed directly from a publisher or distributor to a named incarcerated person are also excluded from Pigeonly routing. If you send regular letters directly to the jail, know that any non-privileged mail received at Santa Rita after Mar 25, 2026 will be returned to sender. Mail is screened for contraband, so follow standard content and addressing rules.
Read full guideContact
Need assistance with someone incarcerated at Santa Rita Jail? Reach the jail's Ombudsperson through the facility's online form or leave a voicemail at 510-667-4373. When leaving a message, include your name and phone number, the incarcerated person's name and PFN, a brief description of the issue, and whether you've already tried to resolve it. Keep those identifiers handy whenever you contact any facility office—it helps your request move faster. The Ombudsperson is not an attorney and can't help with legal questions; contact your attorney for legal matters. This channel isn't monitored around the clock and shouldn't be used for emergencies. Call the main jail at 925-551-6500 for urgent situations.
Read full guideFacility Info
Need to raise a medical concern at Santa Rita Jail? The process depends on who's reporting. Incarcerated people should use the facility's medical-request process, while members of the public can contact Wellpath to share outside concerns. If someone is having trouble getting access to care or submitting a concern, the Ombudsperson can help with access issues. For complaints about inadequate health care, file a grievance with the Jail Grievance Unit or send one to Wellpath using the tablet system or a paper form (available from the Housing Unit). ADA evaluations or services can be requested through a tablet message or paper form submitted to the Americans with Disabilities office. For emergencies, call 911. For non-emergencies, call 510-667-7721.
Read full guideCommon Questions
Showing 6 of 13Can I be searched when I enter Santa Rita Jail?
Yes. All persons entering or leaving Santa Rita Jail property are subject to search, and entry is considered consent to search.
VisitationAm I allowed to take photos during a visit to Santa Rita Jail?
No. Photography on jail property is prohibited unless you have permission from the Commanding Officer, and unauthorized photos will be confiscated.
VisitationWhat if I have a criminal record or was recently detained—can I visit someone at Santa Rita Jail?
It depends. If you were confined in Alameda County jails within the last six months, have certain felony convictions (including violent or contraband-related), were confined in California state prison, or are on county probation or parole, you'll generally need written permission from the Commanding Officer. Check Santa Rita's visitor eligibility information for exact requirements.
VisitationWhere should I send non-privileged mail for someone at Santa Rita Jail?
As of Feb 23, 2026, send non-privileged mail through Pigeonly Corrections' mail processing center—not directly to Santa Rita Jail. Include the incarcerated person's full booked name and PFN on every envelope so it will be accepted and forwarded.
Mail & LettersIs attorney or legal mail processed through Pigeonly at Santa Rita Jail?
No. Privileged legal mail and publications sent directly from a publisher or distributor to a named incarcerated person are not handled through Pigeonly and continue to go directly to the facility. Attorneys and other privileged senders must authenticate through Pigeonly Corrections as required.
Mail & LettersWhat happens if I mail regular letters to the jail after the transition dates?
Any non-privileged mail received at Santa Rita Jail after Mar 25, 2026 will be returned to sender. Route regular mail to the Pigeonly processing center and follow standard content and addressing rules to avoid rejection during screening.
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Did You Know?
If you've been confined in the Alameda County jail system within the past six months, you'll need prior authorization to visit. Get written or verbal approval from the Commanding Officer or their designee before your visit.
This guide is based on feedback from 283 families and official facility documentation. Learn how we verify