How to Contact an Inmate at Facility

If you need help with an issue involving someone incarcerated at Santa Rita Jail, you can reach the Santa Rita Jail Ombudsperson two ways: submit an online form or leave a voicemail at 510-667-4373. Either way, make sure to include your name and phone number, the incarcerated person's name and Personal File Number (PFN), a brief description of the issue, and what you've already tried to resolve it (along with the results).

Steps

• ✓ Submit an online form to the Santa Rita Jail Ombudsperson, or leave a voicemail at 510-667-4373.
• ✓ Include your name and phone number, the incarcerated person’s name and PFN, a short description of the issue, and any attempts you have made to resolve it.
• ✓ If it is an emergency, do not use the ombudsperson route. Call the main jail phone line at 925-551-6500.

Before you submit anything, double-check that you're using the right contact method for your situation (online form versus voicemail) and that you have the incarcerated person's name and PFN exactly right. Missing details can slow down a response, especially if staff can't match your message to the right person. If your situation is urgent, keep this in mind: ombudsperson messages are not monitored around the clock. Emergencies need to go through the main jail line at 925-551-6500, not through a form submission or voicemail.