How to Contact the Santa Rita Jail Ombudsperson: What Information You Need
Need help with a concern about someone at Santa Rita Jail? The Ombudsperson accepts requests through the online Ombuds form. This is usually the best option - the form prompts you for the details they need to investigate and respond.
You can also leave a voicemail at 510-667-4373. If you call, include the key identifiers - especially the PFN - so staff can match your concern to the right person.
Required Info
- ✓ Your name
- ✓ Your phone number
- ✓ The incarcerated person’s name
- ✓ The incarcerated person’s Personal File Number (PFN)
- ✓ A brief description of the issue or concern
- ✓ Whether you’ve tried to resolve it already, and what happened (results of those attempts)
Submit only one form or voicemail per issue. Duplicates slow things down and create confusion about which message is current.
Emergency: The Ombudsperson form and voicemail are not monitored 24 hours a day and should not be used to report an emergency. If the incarcerated person is experiencing an emergency at Santa Rita Jail, call the main jail phone line at 925-551-6500.
After submitting, give it time - response times vary. If you don't hear back, send one follow-up with your contact info, the person's name and PFN, and a short summary of the issue. If things become urgent, call the main jail line at 925-551-6500 instead.
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