Mail, photos, messaging, and phone/call options for staying in touch.
Search for a loved one and send messages and photos in minutes.
If you need help with an issue involving someone incarcerated at Santa Rita Jail, you can reach the Santa Rita Jail Ombudsperson two ways: submit an online form or leave a voicemail at 510-667-4373. Either way, make sure to include your name and phone number, the incarcerated person's name and Personal File Number (PFN), a brief description of the issue, and what you've already tried to resolve it (along with the results).
Need help with a concern about someone at Santa Rita Jail? The Ombudsperson accepts requests through the online Ombuds form. This is usually the best option ā the form prompts you for the details they need to investigate and respond.
If you write to someone at Santa Rita Jail, the mailing process changes in February 2026. Here's what you need to know so your mail actually gets through.
Mailing someone at Santa Rita Jail? The process changes on February 23, 2026. After that date, non-privileged mail must go through Pigeonly's mail processing centerānot directly to the jail.
Santa Rita Jail handles legal mail differently from regular mail, and knowing which track your letter takes matters. Here's how to tell what goes where, what attorneys need to do, and what to try if something gets misrouted.
Walking into Santa Rita Jail for the first time can feel overwhelming if you don't know what's coming. Here's what to expect when it comes to searches, photos, and items that could land you in serious trouble.
Call the jailās main line for in-custody emergencies at 925-551-6500. Ombudsperson submissions are not monitored 24/7.
If you have certain convictions, are on probation or parole, or spent time in the Alameda County Jail System recently, Santa Rita may require Commanding Officer authorization before you can visit.
A criminal record doesn't automatically bar you from visiting Santa Rita Jailābut certain situations require approval first. It comes down to whether you fall into a category that needs written authorization from the Commanding Officer or a designee.
Yes, some people with a criminal record can still visit at Santa Rita Jail. But certain histories require facility approval before you'll be allowed in.
