How to Mail Someone at Santa Rosa County Jail — what gets scanned, what’s prohibited, and how to retrieve scanned mail after release
Mail rules at Santa Rosa County Jail are pretty simple: address it correctly, know that it'll be scanned and delivered electronically, and don't include anything that counts as contraband—especially money. Here's how the process works and what to do if you need copies later.
Address the envelope to the person’s full name and use the jail’s street address exactly like this: Santa Rosa County Jail C/O [INMATE FULL NAME] 5755 E. Milton Road Milton, FL 32583
Santa Rosa County Jail uses electronic delivery for personal mail. Since 4/12/2021, all incoming personal mail is scanned and delivered to inmates through in-dorm GTL tablets. The physical letter gets destroyed after scanning. Delivery happens Monday through Friday, excluding holidays. So if you mail something right before a holiday weekend, expect a delay - it won't show up on the tablet until processing resumes.
Security Screening
- ✓ Cash (money in any form)
- ✓ Personal checks
- ✓ Inappropriate photos
- ✓ Narcotics
- ✓ Tobacco
Every piece of incoming mail is opened and checked for security threats and contraband. If staff find something unauthorized, it won't be delivered. Depending on what it is, they may store it in the property room, send it back to you, or throw it away.
Don't mail anything you can't afford to lose. The jail specifically warns against sending original documents - marriage certificates, birth certificates, Social Security cards, photos - and recommends sending copies instead. And never send money through the mail. Cash and personal checks are considered contraband and won't be delivered.
Legal mail works differently. Mail from attorneys is opened only with the inmate present. As of 11/21/2022, there's a specific process for mail marked as "privileged." Staff open it in front of the inmate, copy the envelope and all pages onto colored paper, and give the copies to the inmate. Once the inmate confirms everything was received and is legible, the original is destroyed right there.
- Go to the SRSO lobby - this is where printouts are requested after release.
- Arrive Monday–Friday during normal business hours - holidays are excluded.
- Request a printout of scanned mail - staff can provide printed copies of the mail that was scanned while the person was in custody.
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