How to Send Money to Someone at Santa Rosa County Jail (kiosk, online, phone accounts)
Getting money onto someone's account at Santa Rosa County Jail is straightforward once you know which system to use. Here's how to deposit funds, the numbers you'll need, and what to expect if the account balance is negative.
There's a kiosk in the front lobby of the Main Sheriff's Office where you can deposit funds in person. Use it to add money to an inmate's commissary account, phone account, or both. The machine accepts cash and credit/debit cards.
Can't make it to the lobby? You can deposit online through TouchPay Direct instead. Select the state and facility, then follow the "smart deposit" prompts to complete your payment.
Warning: Do not send cash or personal checks through the mail. The jail treats money in any form as contraband and it will not be delivered to the inmate.
Contact Numbers and Vendors
- ✓ Facility locator number (for kiosk/online deposits): 232501
- ✓ Toll-free number: 1-866-232-1899
GTL handles phone service and billing for inmate calling accounts. Reach their customer service at 1-877-650-4249. For the DSI/GTL Advance Pay automated system, call 800-483-8314 or visit offenderconnect.com.
Aramark Correctional Services runs commissary at Santa Rosa County Detention Facility. If your question is about commissary orders (not phone billing), that's the vendor handling it.
If the inmate's account is negative, Santa Rosa County Jail splits your deposit 50/50. Half goes toward paying down the negative balance. The other half becomes available for commissary and "fresh favorites" orders.
Your payment options depend on how you deposit. At the lobby kiosk, you can use Visa, MasterCard, or a debit card. Online through TouchPay Direct, you can pay with Visa, MasterCard, or PayPal.
Heads up: Expect a transaction fee when you deposit through the kiosk or online system.
Privacy note: TouchPay/Telmate reported a data breach in August 2020 that exposed personal information of thousands of users. If you’re depositing funds, consider basic precautions like monitoring your accounts and keeping your login/payment details secure.
If something goes wrong - a deposit not posting, the wrong account credited, or confusion about which account received funds - start with the deposit system you used. For TouchPay issues, the facility locator number is 232501 and the toll-free line is 1-866-232-1899. For phone funding or billing problems, contact GTL customer service at 1-877-650-4249 or use the DSI/GTL Advance Pay system at 800-483-8314 (also available at offenderconnect.com).
- Call GTL for phone account or billing problems - Use 1-877-650-4249 for customer service/billing questions, or 800-483-8314 for the DSI/GTL Advance Pay automated system.
- Use Aramark for commissary service questions - If your issue is about commissary service (like ordering or fulfillment), Aramark Correctional Services is the commissary provider connected to the facility.
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