How to Contact an Inmate at Sayle Unit, Tx (TX)

When you schedule a visit for Sayle Unit through the TDCJ online visitation scheduler, you'll see multiple visit types listed. One key detail: the scheduler separates "Video/Tablet" visits from the Securus Video program. These are not the same thing, so choose carefully based on what the scheduler shows for the person you're trying to visit. Not every option will appear for every visitor or inmate. Availability can depend on your relationship, the facility's visitation setup, and the inmate's visitation privileges.

Steps to Follow

• ✓ Use the TDCJ online visitation scheduler to see which visit types are offered for the Sayle Unit and for your specific visitor/inmate situation.
• ✓ When selecting a visit type, treat “Video/Tablet” as its own option. It is not the same as the Securus Video program.
• ✓ If the visit type you expected is not listed, assume it may not be available for that inmate or relationship and re-check what the scheduler offers before you make other plans.

• ✓ Put your complaint in writing and send it to: Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016.
• ✓ Or email your complaint to: offenderphones@tdcj.texas.gov.
• ✓ In your message, state which service you are complaining about (telephone, e-messaging, tablets, or Securus video visitation) and include the basics of what happened.

Before setting up a remote visit, confirm the exact visit type that applies to your situation at Sayle Unit. The TDCJ scheduler lists "Video/Tablet" separately from Securus Video, and that distinction matters. If an option doesn't appear for your loved one, it likely means that visit type isn't available based on eligibility, visitation privileges, or other restrictions in the scheduling system.

1. Write down the details first. Include the date and time, which service was involved (telephone, e-messaging, tablets, or Securus video visitation), and a clear description of the problem.
2. Send your complaint to TDCJ’s contract contact. Mail it to the Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016, or email offenderphones@tdcj.texas.gov.
3. Ask for confirmation. In your letter or email, request confirmation that your complaint was received so you have a clear record of your attempt to resolve the issue.