How to send messages, photos, and packages
SCI Frackville provides free video visits for all inmates—up to six sessions per month, with up to six visitors per session. A privacy note: non-attorney video visits are audio/video recorded and may be reviewed, while attorney visits aren't recorded. To use remote services, create an account with the facility's approved vendor, complete identity verification, and schedule visits or purchase credits through the vendor portal. Phone calls connect to numbers in the North American Calling Plan. Calls to U.S. states can be collect or prepaid; some other areas require prepaid calling. To dial, choose a language, select collect or debit, enter the area/country code and number, then enter the inmate's IPIN. Call quantities or blocks may be limited for security or operational reasons.
Search for a loved one and send messages and photos in minutes.
Mail for someone at SCI Frackville doesn't go directly to the prison. Personal mail routes through Smart Communications first, so getting the address format and photo rules right matters.
SCI Frackville uses different mailing routes depending on what you're sending. Send something to the wrong place and it can be delayed or rejected—so matching the mail type to the correct address saves headaches.
Each inmate may receive up to six video visits per month, and video visits are free of charge for inmates.
Yes. Up to six visitors can join a single video visit session with an inmate.
Non-attorney video visits are audio/video recorded and may be reviewed. Attorney video visits are not recorded.
Send regular (non‑legal) correspondence to Smart Communications’ central processing P.O. Box in St. Petersburg, FL. Don’t mail standard letters directly to the institution unless you’re specifically instructed to do so.
Yes—publications and photo books must be mailed to the Security Processing Center (SPC) at the Bellefonte address designated for SCI Frackville. Don’t send these items to the Smart Communications P.O. Box.
Send legal or privileged mail directly to SCI Frackville using the institution’s legal‑mail address format, not Smart Communications. Include a full return address and any required attorney or court control number, if applicable.
First video visits are stressful for one reason: you don't want tech problems eating into your time. This checklist helps you get set up, join on time, and know what to expect.
Visits at SCI Frackville are scheduled through the Pennsylvania DOC Inmate Visitation System (IVS). This applies to both in-person and video visits.
Scheduling your first visit at SCI Frackville is straightforward once you handle two essentials: create an IVS account and get on the inmate's authorized visitor list.
