How to Contact an Inmate at Facility
If you need to set up a professional video visit with someone housed at SCI Mahoney, the process goes through the facility directly. Here's how the scheduling works, what information you'll need to provide, and what to double-check so you don't miss the connection details.
To schedule a professional video visit, call the SCI where the inmate is housed and ask for the Superintendent's Assistant. Have your name, agency, category, email address, agency address, and phone number ready so they can set up the visit. Once the visit is scheduled, you'll get an automated confirmation email at the address you provided. That email contains a connection guide and the link you'll use to join the video visit. Need to cancel? Call the Superintendent's Assistant. They'll remove the visit from the inmate visitation system, and you should receive an automated cancellation email at the address on file.
Note: If the Superintendent's Assistant isn't available, leave a message. They should return your call.
- Call the SCI and ask for the Superintendent’s Assistant. Tell them you are scheduling a professional video visit and provide your name, agency, category, email, agency address, and phone number.
- Watch for the automated confirmation email. Use the email you provided when you called, since that is where the confirmation is sent. The confirmation should include a connection guide link and the link to join the video visit.
- Cancel by calling the Superintendent’s Assistant. If you cannot make the appointment, call to cancel as far in advance as possible. The assistant cancels the visit in the inmate visitation system, and an automated cancellation email is sent to the email address on file.
- ✓ Your name
- ✓ Your agency
- ✓ Your category
- ✓ Your email address
- ✓ Your agency address
- ✓ Your phone number
Before anything else, confirm you're calling the correct phone number for the Superintendent's Assistant at the specific SCI where the inmate is housed. When scheduling, repeat your email address back to staff so it's entered correctly. The automated confirmation and cancellation notices go to whatever email is on file, so a typo means you won't get the connection link. Also ask any facility-specific questions not covered by the steps above. For example: what "category" should you select for your role? Is any agency documentation required for approval? Getting those details sorted up front helps avoid delays when you're trying to get on the schedule.
Note: If you have to leave a voicemail, ask what turnaround time to expect. Also confirm the facility's current process for sending email confirmations and cancellations. Procedures can change, and you don't want to miss the connection link.
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