Who to Contact When You Have Questions About Visiting SCI Mahanoy
Got a question about visiting SCI Mahanoy—scheduling, a change, or a problem with a visit? Start with the facility directly, then escalate to PA DOC Central Office if needed.
For most visitation questions at SCI Mahanoy, call the facility first. It's the fastest route for anything tied to a specific visit - checking your approved list status, handling a last-minute change, or getting answers only staff can provide. If the facility can't resolve your issue, reach out to PA DOC Central Office by email at ra-crdocinmatevss@pa.gov.
- ✓ The incarcerated person’s full name and inmate number
- ✓ The date and time of the visit you’re trying to schedule or fix
- ✓ A reminder for yourself: contact and video visits must be scheduled ahead of time through the PA DOC Inmate Visitation System (IVS)
Already tried the facility and still stuck? Email PA DOC Central Office at ra-crdocinmatevss@pa.gov. This works well when you're getting conflicting information, the system doesn't match what you were told, or you need someone outside the facility to review the issue.
When the facility cancels a scheduled visit, you'll usually find out by email first. IVS sends cancellation notices to the address linked to your IVS account, so check that inbox - especially the day before and day of your visit.
A common snag: checking the wrong email. The PA DOC Inmate Visitation System authenticates through a Keystone Account, and IVS sends all messages and updates to the email tied to that Keystone Account - not necessarily your everyday inbox.
Calling the facility or emailing Central Office? Have the right details ready to avoid back-and-forth. Since SCI Mahanoy schedules visits through IVS, most fixes start with confirming what's actually in the system and which account it's linked to.
- ✓ Your full name (the visitor) as it appears on your visitor profile
- ✓ The email address connected to your IVS/Keystone Account (the one IVS uses)
- ✓ The incarcerated person’s full name and inmate number
- ✓ The scheduled visit date and time you’re asking about
- ✓ Any IVS cancellation email you received (mention it and be ready to quote the details from it)
Tip: If a visit is canceled, IVS sends the notice to the email linked to your IVS account. Check that inbox before you contact staff so you can reference the cancellation message if needed.
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