How to send messages, photos, and packages
SCI Mahoney relies on scheduled video visits and vendor services for communication. Professional visitors schedule a video visit by calling the Superintendent's Assistant and providing the required agency contact details. Need to cancel? Call the same office. Staff cancel the appointment in the IVS, and an automated cancellation email goes out to you. If you want to help a loved one get a tablet, know that the inmate must order it through the DOC commissary system. Your part is funding the purchase by sending money through JPay. Approved money orders are processed by JPay within ten business days, and you don't need a JPay account to send one. Many remote services also require a vendor account, identity verification, and facility approval.
Search for a loved one and send messages and photos in minutes.
To send regular letters and photos to someone at SCI Mahanoy, you'll mail non-privileged correspondence through Smart Communications, Pennsylvania DOC's central mail processor. Use the exact address format below and follow the paper and photo rules—otherwise your mail may be rejected.
Call the Superintendent’s Assistant to schedule a professional video visit. You will need to provide the required agency contact details when you set it up.
Call the Superintendent's Assistant to cancel. Staff will cancel the visit in the IVS, and you'll receive an automated cancellation email.
Family and friends can't order the tablet directly. The inmate must order it through the DOC commissary system. You can fund the purchase by sending money via JPay. Approved money orders are processed within ten business days, and you don't need a JPay account to send one.
Your first Pennsylvania Department of Corrections visit goes a lot smoother when you plan ahead for security screening and know the rules for prison property. Use the checklist below to avoid delays, extra stress at the gate, or a denied visit.
Professional video visits in the Pennsylvania Department of Corrections work differently from personal visits. Here's the exact scheduling process, what information you'll need to provide, how confirmation works, and how to cancel if plans change.
Pennsylvania DOC tablets can be a real lifeline for staying connected, but they're not the same as a regular home device. Here's what they can do, how they're purchased, and what you need to know about syncing and post-release use.
