Phone & Messaging Video
How to Contact an Inmate at Facility
If this facility uses DOC's Inmate Visitation System (IVS) for video visits, you'll connect through Zoom using a link from IVS or your confirmation email.
Contact an Inmate at SCI Mercer.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
SCI Mercer uses the IVS video system for remote visits. You can join by clicking the Video Call URL inside IVS, using the link in your confirmation email, or entering the Meeting ID and password in the Zoom app. Professional visitors must call the Superintendent's Assistant to schedule a video visit, since the assistant manages professional scheduling in IVS. To cancel a professional visit, call the Superintendent's Assistant. They'll cancel it in IVS, which triggers an automated cancellation email. When a professional visitor is added to IVS, they need to provide agency and contact information. For other visitor types, the general remote-visit setup applies: create a vendor account, complete identity verification, request a connection, and wait for facility approval. Some services require vendor credits, and all communications are monitored.
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Quick Facts
- Professional visitors must call the Superintendent’s Assistant to schedule a video visit.
- To cancel a professional visit the professional visitor must call the Superintendent’s Assistant, who cancels it in IVS and sends an automated cancellation email.
- IVS video visits can be joined via the Video Call URL in IVS, the confirmation email link, or by entering the Meeting ID and password in the Zoom app.
- Professional visitors must provide specific agency and contact information when they are added to IVS.
Common Questions
How do I schedule a professional video visit at SCI Mercer?
Call the Superintendent’s Assistant to request and schedule the professional video visit. The Superintendent’s Assistant adds the professional visitor to IVS and manages the booking.
How do I join an IVS video visit for SCI Mercer?
Join by clicking the Video Call URL in IVS or the URL in your confirmation email. You can also open the Zoom app and enter the Meeting ID and password for the visit.
How do I cancel a professional video visit at SCI Mercer?
Call the Superintendent's Assistant to request the cancellation. They'll cancel the visit in IVS, and an automated cancellation email will be sent.
Other Guides for SCI Mercer
Before Your First Visit to SCI Mercer: A Practical Checklist for Visitors
Visiting someone at SCI Mercer goes smoother when you plan ahead for security screening and the on-grounds rules. Use this checklist to avoid delays, denied entry, or problems that could affect future visits.
How Attorneys and Other Professional Visitors Schedule and Join Video Visits at PA DOC
PA DOC has a separate scheduling process for attorneys and other professional visitors who need a video visit. Here's the exact path to get scheduled, receive your link, and join on time.
How SCI Mercer Changed From a Regional Facility to a State Correctional Institution (what families should know)
SCI Mercer started out as a State Regional Correctional Facility (SRCF). It was established on June 23, 1978, and opened its doors on July 5, 1978, in Findley Township, Mercer County.
