How to Contact an Inmate at SCI Retreat (PA)

SCI Retreat accepts inmate account deposits through JPay, the Pennsylvania DOC's third-party vendor for inmate payments. All deposits should go through JPay's authorized options, not through informal requests or "helper" accounts. The DOC also warns families to watch for scams targeting incarcerated people and their loved ones. Stick to the official JPay channels whenever you send money.

Steps to Follow

• ✓ Use JPay for inmate account deposits for SCI Retreat.
• ✓ Deposit through the JPay website.
• ✓ Deposit by phone through JPay.
• ✓ Send a money order to JPay.
• ✓ Use the lobby kiosk at the prison (available at each individual state prison).

1. Confirm who you’re sending money to: Make sure you have the correct inmate details before you start a deposit.
2. Pick an official JPay option: Use the JPay website, the JPay phone line, a money order sent to JPay, or the lobby kiosk at the prison.
3. Complete the deposit through that channel: Follow the prompts for the method you chose and submit the payment.
4. Save your confirmation: Keep your receipt or confirmation number. If something doesn’t post as expected, it’s the easiest way to track the transaction.
5. Ignore off-platform requests: If anyone asks you to send money to a person, a different website, or an email account, do not do it. Stick with JPay.

Before sending funds, make sure you're using one of JPay's authorized channels: the website, phone line, money order sent to JPay, or the prison lobby kiosk. Double-check that you've entered the correct inmate information for the deposit. If you're mailing a money order, verify JPay's current mailing instructions first so your payment gets routed correctly.

• ✓ Confirm you are using the DOC-authorized JPay process, not a third-party impersonator.
• ✓ Do not send money to any other individual, website, or email account.
• ✓ If you plan to send a money order, confirm the correct format and mailing instructions for sending it to JPay before you mail it.