How to Set Up Your Phone to Receive Calls from SCI Waymart
To receive phone calls from someone at SCI Waymart, you need a phone account through Securus. Without it, calls won't come through - and you could miss important check-ins without even knowing.
Tip: Not getting calls yet? Start here - you need a Securus phone account set up before calls from any Pennsylvania DOC facility can reach you.
Even with your Securus account ready, your phone might block the calls anyway. Securus numbers often show up as "Spam" - meaning they get silenced, sent to voicemail, or ignored entirely. Take a minute to check your phone and carrier settings so that number comes through as legitimate.
- ✓ Save the Securus caller number in your phone contacts - if it’s in your contact list, the call should come through and not be flagged as spam.
- ✓ Call your cell phone carrier and tell them the Securus number is an authorized number to call your phone, so it isn’t marked as spam.
Having trouble with your Securus account? For issues like payments, account access, or calls not connecting, contact Securus customer service at 800-844-6591.
Phone calls aren't your only option. Pennsylvania DOC facilities use ViaPath/ConnectNetwork for email-style messaging. If you run into account or technical problems on that side, reach ViaPath Friends and Family Customer Service at 1-877-650-4249.
Sometimes a call raises a bigger concern than a dropped connection. If you're worried the person you're speaking with is in crisis or may be suicidal, call the state correctional institution directly. That's the fastest way to get staff on the situation.
Urgent: If you think your loved one is in crisis or suicidal during a call, contact the state correctional institution immediately.
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