How to send messages, photos, and packages
Phone calls at SCI Waymart go through Securus. To receive calls, create a Securus phone account. Save the Securus caller number or tell your carrier—facility calls often get flagged as spam. Email and secure messaging run through ViaPath/ConnectNetwork. For account or messaging help, call ViaPath Friends and Family Customer Service at 1-877-650-4249. These services are run by third-party vendors, which means setting up an account, completing identity verification, and waiting for facility approval before you can accept calls or schedule services. Some services require prepayment or credits, so check payment rules before trying to connect. If the person you're speaking with seems suicidal or in a mental-health crisis, contact the state correctional institution immediately.
Search for a loved one and send messages and photos in minutes.
Sending photos to someone at SCI Waymart? The Pennsylvania DOC has specific rules about quantity limits, acceptable content, and what happens to your originals after processing.
Mail to SCI Waymart getting delayed or returned? The most common culprit is using the wrong address for what you're sending. Here's how to pick the right one—Smart Communications, the Security Processing Center, or the Business Office—so your mail actually arrives.
Set up a Securus phone account to receive calls from SCI Waymart. Save the Securus caller number or notify your carrier—calls often get flagged as spam. Complete any vendor identity verification steps while waiting for facility approval.
Use ViaPath/ConnectNetwork for secure email and messaging with SCI Waymart inmates. For help with your account or messages, call ViaPath Friends and Family Customer Service at 1-877-650-4249.
Contact the state correctional institution immediately if you think the person is suicidal or in a mental-health crisis.
Send all regular (non-legal) mail for SCI Waymart to the PA DOC’s third-party processor, Smart Communications, at the St. Petersburg PO Box used for DOC mail processing. Address it using the DC-ADM 803 format requirements.
Yes—photos are allowed with general correspondence, but you’re limited to 25 per mailing and they can’t include obscenity or nudity. Originals won’t be returned; they’re destroyed after 45 days.
Privileged/legal mail requires a control number issued to attorneys or verified courts and must follow specific outside-envelope labeling rules. Include a full return address, the inmate's name and number, the institution legal mail address, and the required attorney/court control numbers.
Before you can schedule a visit through Pennsylvania's Inmate Visitation System (IVVS), you need to be on the approved visitors list for the person you want to see. At SCI Waymart, that approval depends on DOC paperwork—especially DC-313 for children—and the inmate's official visitors list.
Visiting for the first time gets a lot easier once you understand the system. Here's how to set up your account and schedule an in-person or video visit at SCI Waymart.
To receive phone calls from someone at SCI Waymart, you need a phone account through Securus. Without it, calls won't come through — and you could miss important check-ins without even knowing.
