Send Photos & Mail at SCI Waymart

How to send messages, photos, and packages

Overview

Phone calls at SCI Waymart go through Securus. To receive calls, create a Securus phone account. Save the Securus caller number or tell your carrier—facility calls often get flagged as spam. Email and secure messaging run through ViaPath/ConnectNetwork. For account or messaging help, call ViaPath Friends and Family Customer Service at 1-877-650-4249. These services are run by third-party vendors, which means setting up an account, completing identity verification, and waiting for facility approval before you can accept calls or schedule services. Some services require prepayment or credits, so check payment rules before trying to connect. If the person you're speaking with seems suicidal or in a mental-health crisis, contact the state correctional institution immediately.

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Quick Facts

  • To receive inmate phone calls from SCI Waymart you must create a Securus phone account.
  • DOC advises saving the Securus caller number or notifying your phone carrier because calls from the facility may appear as spam.
  • Email and secure messaging at SCI Waymart are provided via ViaPath/ConnectNetwork; ViaPath Friends and Family Customer Service is 1-877-650-4249.
  • In Pennsylvania, third-party vendors typically run video visits, phone calls, and secure messaging and generally require visitor accounts and facility approval before use.
  • All general incoming correspondence for SCI Waymart must be sent to the DOC’s third‑party mail vendor Smart Communications at the St. Petersburg PO Box address.

Send Photos & Mail Guides

Common Questions

How do I set up my phone to receive calls from SCI Waymart?

Set up a Securus phone account to receive calls from SCI Waymart. Save the Securus caller number or notify your carrier—calls often get flagged as spam. Complete any vendor identity verification steps while waiting for facility approval.

How can I send messages or email to an inmate at SCI Waymart?

Use ViaPath/ConnectNetwork for secure email and messaging with SCI Waymart inmates. For help with your account or messages, call ViaPath Friends and Family Customer Service at 1-877-650-4249.

What should I do if the person I speak with at SCI Waymart appears suicidal or in a mental-health crisis?

Contact the state correctional institution immediately if you think the person is suicidal or in a mental-health crisis.

Where do I send regular (non‑legal) mail for someone at SCI Waymart?

Send all regular (non-legal) mail for SCI Waymart to the PA DOC’s third-party processor, Smart Communications, at the St. Petersburg PO Box used for DOC mail processing. Address it using the DC-ADM 803 format requirements.

Can I send photos to an inmate at SCI Waymart and will originals be returned?

Yes—photos are allowed with general correspondence, but you’re limited to 25 per mailing and they can’t include obscenity or nudity. Originals won’t be returned; they’re destroyed after 45 days.

How is privileged or legal mail handled at SCI Waymart?

Privileged/legal mail requires a control number issued to attorneys or verified courts and must follow specific outside-envelope labeling rules. Include a full return address, the inmate's name and number, the institution legal mail address, and the required attorney/court control numbers.

Other Guides for SCI Waymart

Getting on the Approved Visitors List at SCI Waymart (DC-313 and Forms)

Before you can schedule a visit through Pennsylvania's Inmate Visitation System (IVVS), you need to be on the approved visitors list for the person you want to see. At SCI Waymart, that approval depends on DOC paperwork—especially DC-313 for children—and the inmate's official visitors list.

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