How to Contact an Inmate at Facility

NCDAC facilities offer video visits through the Getting Out Visits app. Depending on how the facility is operating, video visits may be available on-demand or by scheduled appointment. You'll need to be on the incarcerated person's approved visitors list before you can connect. During the visit, your loved one may join from a tablet or a video kiosk inside the facility.

Planning to do a video visit from home? Make sure your setup is ready. You'll need a personal computer with an internet connection, a webcam, a microphone, and a recent web browser.

If custody-status updates matter for your situation, NC SAVAN is worth knowing about. It provides free, confidential notifications about an offender's custody status to victims, their families, and their circles of support.

Steps to Follow

• ✓ Confirm you’re on the incarcerated person’s approved visitors list (video visits are limited to approved visitors).
• ✓ Download and use the Getting Out Visits app for video visiting.
• ✓ Choose whether you want an on-demand video visit or to schedule a visit for a future date/time.
• ✓ If visiting from home, confirm you have a personal computer, internet connection, webcam, microphone, and a recent web browser.

1. Schedule your in-person visit: Visits are by appointment only. Call or email the prison where the person is housed to set up an appointment.
2. Confirm the day before: Call the prison the day before your scheduled visit to confirm the facility’s visitation status.

Before you spend time setting things up, verify the basics with the facility. Confirm that video visits are handled through the Getting Out Visits app at that location, and find out whether you can visit on-demand or need to schedule a time. For in-person visits, confirm the appointment process. You schedule by calling or emailing the prison where the person is housed. Then call again the day before your appointment to confirm the facility's visitation status. This extra step can save you from showing up to a cancelled visit.

For video visits from home, double-check that your setup is ready: computer, internet connection, webcam, microphone, and a recent web browser. A quick test run before the actual visit day can save you a lot of frustration.

If you want custody-status notifications, verify whether NC SAVAN fits your needs and how to enroll. It’s designed to provide free, confidential updates to victims, their families, and support circles.