How Phone Calls and Tablet Services Work for People at Scotland CI (15-minute calls, funding, and tablet minutes)

Tablet services at Scotland Correctional Institution run through ViaPath/GTL under a statewide contract with the North Carolina Department of Adult Correction. These tablets are how people in custody communicate with family and friends. Wondering what system to use? ViaPath/GTL handles the facility's tablet and communication services.

Phone calls from Scotland CI are capped at 15 minutes per call. If you’re budgeting time to talk or trying to catch a call during a break, plan around that 15-minute limit.

To add phone funds, use ConnectNetwork - ViaPath's official portal for deposits and account management. You can purchase phone time, set up prepaid calling, add money, and check your balance there. You'll likely see AdvancePay mentioned. It's straightforward: you load money onto your phone number, and when your loved one calls, the cost comes out of that prepaid balance.

1. Call the AdvancePay funding line - dial 1-800-483-8314.
2. Create your prepaid account (if needed) - follow the prompts to set up AdvancePay prepaid calling.
3. Add funds - once your account is set up, you can add money so calls can pull from your balance when the incarcerated person calls your number.

• ✓ Visa
• ✓ MasterCard
• ✓ Discover

Tablet entertainment minutes work differently than phone time. People at Scotland CI buy these minutes at the prison canteen using funds from their trust account. So if someone wants to watch or listen to content on the tablet, they'll need money in their trust account to cover the minutes.