Who to Call About Scotland Correctional Institution: facility phone, deposit help, and when to contact which number

For general questions that Scotland CI staff handle directly, call the main facility line: 910-390-4700. Use this number for anything related to in-person visits or other matters that need the prison's front-office guidance.

In-person visits are by appointment only. You'll need to call or email Scotland CI to get on the calendar. If you're planning a trip, reach out early - waiting until the last minute can leave you without available slots.

Here's a simple rule: call Scotland CI for visit-related matters, and call the vendor for money or phone-account problems. Since visits are appointment-only, the facility handles scheduling and day-before confirmations. Deposits and prepaid phone services run through NCDAC's partner, ViaPath (and its subsidiaries ConnectNetwork/TouchPay/AdvancePay). If your issue is a payment that didn't go through or funding calls, you'll usually get a faster fix through vendor support.

Having trouble putting money on an offender's account? Call ViaPath's toll-free line at 877-650-4249. NCDAC partners with ViaPath and its subsidiaries (ConnectNetwork/TouchPay/AdvancePay) for deposits at facilities like Scotland CI, so vendor support is your best starting point for payment errors or deposits that won't go through.

1. Decide if this is a prepaid phone account issue - Use the AdvancePay line when you’re trying to purchase phone time or add funds so calls can be paid from a prepaid telephone account.
2. Call the AdvancePay support number - Dial 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account.
3. Write down what you’re told - Note any confirmation details you receive so you can reference them if you need to call back.

• ✓ Deposit trouble (payment won’t process, deposit issue you need help fixing) - call ViaPath at 877-650-4249
• ✓ Need to purchase or add funds for prepaid telephone (AdvancePay) - call 1-800-483-8314

Before calling either the facility or vendor support, have your loved one's identifying details ready. In North Carolina, the OPUS number is commonly used - it's required on non-legal mail (name + OPUS number + full facility name). Having the incarcerated person's full name and OPUS number handy saves time, whether you're calling Scotland CI's main line (910-390-4700) about a visit or calling vendor support about an account.