What to Expect During Your Video Visit with Wayne Scott Unit Inmates: Cost, Length, and How to Schedule

Setting up a video visit with someone at the Wayne Scott Unit? There are two "video" options that sound similar but work differently. A Remote Video Visit (kiosk) is a live video session you schedule through the vendor's website - not through the in-person visitation desk. You might also see "Video/Tablet" listed in the TDCJ online visitation scheduler. That label trips people up. TDCJ specifically notes that "Video/Tablet" in their scheduler is not the same as the Securus Video program. If you want a Securus remote video visit, you'll need to schedule through Securus directly.

Securus Video Visitation sessions last 60 minutes and cost $10.00 per visit. Sessions start and end at the scheduled times - no flexibility there.

There's also a frequency limit to keep in mind. Remote video visits are capped at once per month for up to 60 minutes per eligible inmate. This matters when you're picking a date. If you miss a scheduled session or accidentally book the wrong option, you probably won't be able to schedule another remote video visit until the following month.

1. Create your Securus account - When you’re ready to use Securus services, you’ll be directed to securustech.net to create an account and log in. You can also use the Securus app.
2. Schedule your remote video visit through the vendor - TDCJ’s Remote Video Visit (kiosk) is scheduled through the vendor website, so plan to complete your scheduling there once your account is set up.

Start by creating a Securus account. You can sign up at securustech.net or through the Securus app. Once you have a login, you'll use it to schedule and manage your visits.

If your visit won't connect or you're having audio/video problems, contact Securus Customer Service at (877) 578-3658. Before paying, confirm you're scheduling the right type of visit. TDCJ's Remote Video Visit (kiosk) goes through the vendor website and is only available for eligible inmates.