Before Your Scurry County Video Visit: A Quick Checklist
A little prep goes a long way with video visitation. Use this checklist to confirm your appointment, stay within the rules, and avoid getting cut off mid-visit.
Start by booking through the jail's designated visitor website: customer.cidnet.net. If you schedule through a different site, you risk picking a time that isn't actually in the jail's system, and your appointment may not be valid when the visit rolls around.
Video visitation is by pre-scheduling only. There's no drop-in option here. Get your time reserved ahead of the visit, and be ready to join right at the scheduled start.
Keep the booking window in mind: visits can be scheduled, modified, or canceled no less than 1 day and no more than 7 days in advance. If you need to change a time, do it early enough that you're still inside that 1 to 7 day window.
On the day of your visit, double-check that your appointment falls within Scurry County Jail's video visitation hours: 8:00 AM to 10:00 PM every day (Sunday through Saturday). Meal times are excluded, so a slot that looks fine on the clock can still be blocked if it overlaps with a meal period.
Each inmate is allotted three video visitations per day, so open slots can fill up fast. If the time you want isn't available, check the visitor site for other options.
- ✓ Confirm your appointment shows up on customer.cidnet.net
- ✓ Confirm your visit is scheduled within the 1 to 7 day advance window
- ✓ Confirm the time is between 8:00 AM and 10:00 PM, and does not fall during meal times
Dress for your video visit the same way you would if you were walking into a secure building. Scurry County Jail requires non-revealing clothing, and nudity is prohibited. If you're on the fence about an outfit, change before you log on. Losing a visit over clothing isn't worth it.
Recorded and monitored: All video visits are recorded and subject to monitoring. Do not record the visit yourself or share images or clips (including screenshots, photos, or social media posts).
Prohibited Actions
- ✓ Do not make any video recordings of the visit
- ✓ Do not make any audio recordings of the visit
- ✓ Do not take screenshots
- ✓ Do not photograph the visit
- ✓ Do not post about the visit on social media
One rule that catches people off guard: there is no visitation between inmates, regardless of relationship or marriage. If you're trying to set up a visit between two incarcerated people, the answer will be no under this policy.
If staff tell you to stop doing something during a video visit, comply right away. Any violation of jail rules, or failure to follow staff directions by the inmate or visitor, can result in the visit being terminated on the spot. It can also lead to disciplinary action or the visitor being barred from future visitation.
Visits are recorded and monitored, so prohibited actions are likely to be caught, even ones that seem minor in the moment. Recording, screenshots, photographing, or posting to social media can put your visit at risk quickly. The safest approach is simple: keep the camera on you, follow directions promptly, and treat the entire session as supervised from start to finish.
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