How to Schedule Your First Video Visit at Scurry County Jail (Step-by-step)
Scheduling your first video visit at Scurry County Jail is straightforward once you know where to book and what time windows are available. Follow the steps below to lock in your appointment and avoid the most common scheduling hiccups.
Scurry County Jail handles video visits through the county's visitor website at customer.cidnet.net. That's where you'll pick an available time slot and manage your appointment. Bookmark it; you'll come back here every time you need to schedule a visit.
Video visits require advance planning. You can schedule, modify, or cancel a visit no less than 1 day and no more than 7 days ahead of time, so same-day booking isn't an option. Visits run daily from 8:00 AM to 10:00 PM, though meal times are blocked off (the jail doesn't publish exact meal blackout times). One more thing to keep in mind: each inmate is limited to three video visitations per day. Popular time slots can fill up fast if multiple people are trying to visit the same person.
Heads up: All visits are recorded and may be monitored. Do not record, screenshot, photograph, or post your visit on social media. Follow staff directions closely. Violations can end the visit immediately and may lead to discipline or a future visitation ban.
Head to Scurry County Jail's visitor scheduling site at customer.cidnet.net. This is the platform you'll use to choose your time slot and manage your booking.
Reminder: Video visits are by pre-scheduled appointment only. If you don't book ahead of time, your visit won't happen.
Book your visit inside the allowed window: no less than 1 day and no more than 7 days in advance. That same 1 to 7 day rule applies to changes and cancellations, too. If your schedule is uncertain, pick a day and time you can reliably make.
Don't wait too long: All visits must be pre-scheduled through the visitor platform. If you miss the 1 to 7 day window or skip the jail's process, your visit can be denied or ended.
Pick a time within the posted visitation hours: 8:00 AM to 10:00 PM, any day of the week. The jail blocks out meal times from the schedule but doesn't publish the exact blackout windows, so don't be surprised if fewer slots show up at certain points in the day.
Tip: For the best chance of a smooth visit, schedule outside typical breakfast, lunch, and dinner hours. The jail lists meal-time exclusions but doesn't publish exact times.
Keep the daily limit in mind. Each inmate gets three video visitations per day. If several family members or friends want to visit the same person, coordinate ahead of time so no one gets locked out because the slots are already taken.
- ✓ Ask whether the inmate already has video visits scheduled for that day.
- ✓ Coordinate with other family and friends so you do not overlap or hit the three-visit daily limit.
- ✓ Pick your most important day and time first, then schedule other visits around what is still available.
Common Mistakes
- ✓ Trying to schedule the same day or too far out: bookings (and changes or cancellations) must be made 1 to 7 days in advance.
- ✓ Picking a time that lands in a meal-time exclusion: visitation runs 8:00 AM to 10:00 PM daily, but some times will not be available because meal times are excluded.
- ✓ Assuming unlimited video visits: each inmate is limited to three video visitations per day, so coordinate with other visitors before you book.
Warning: Do not record, screenshot, photograph, or post your video visit on social media. Rule violations can end the visit immediately and may get you barred from future visitation.
If something looks off with your appointment, go back to the visitor site (customer.cidnet.net) and double-check the basics. Video visits must be pre-scheduled, and any scheduling, modifications, or cancellations need to fall within the 1 to 7 day advance window. Most problems come down to being outside that window or expecting a same-day option.
Next step: Check the county's jail page or the visitor scheduling platform for help options and troubleshooting resources.
Assume your visit is not private. Scurry County Jail states that all visits are recorded and subject to monitoring, so keep your conversation appropriate and focused on support. Clothing rules apply to video visits, too: clothes must be non-revealing, and nudity is prohibited. The jail also states there will be no visitation between any inmates, regardless of relationship or marriage.
Zero-tolerance issue: Recording video or audio, taking screenshots or photos, or posting any part of the visit to social media is strictly prohibited. If you or the inmate violate rules or ignore staff directions, the visit can be terminated immediately and you can be barred from future visits.
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