How to send messages, photos, and packages
Seminole County Jail no longer accepts regular postal mail. The jail stopped accepting it on December 21, 2018, and any mail received after January 16, 2019 gets returned to sender. Packages and books aren't accepted either (policy effective July 1, 2018), and care packages are explicitly prohibited. The contraband list reinforces this: items not provided by the facility or purchased through commissary are prohibited, including electronics, candy, clothing, books, and writing paper. For updates on mail processing, the facility directs families to MailGuardTracker.com for automated status notices. Since mail rules can change and may involve third-party processing, check the inmate's Seminole County Jail page for updates and follow any address and format requirements exactly.
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Trying to mail a letter, photos, or a package to someone at Seminole County Jail (John E. Polk Correctional Facility)? The rules have changed. Here's what gets rejected, what still works, and how to stay in touch—including SmartJail photos and legal mail.
If you've tried sending a letter, photos, or a package only to have it returned, you're not alone. Seminole County's jail mail rules changed in a way that catches many families off guard—especially if you're going by older advice.
No. Seminole County Jail stopped accepting postal mail on December 21, 2018, and mail received after January 16, 2019 is returned to the sender.
No. Seminole County Jail will not accept packages or books (policy effective July 1, 2018), and care packages are not accepted.
Use MailGuardTracker.com. Seminole County Jail directs families there for notifications about an inmate’s mail status.
Yes. Clothing for court may be accepted if it’s delivered to Control 1 at the main lobby 72 hours before the court date.
To request an inmate's medical records from Seminole County Jail (John E. Polk Correctional Facility), you'll need to complete the facility's Authorization for Release of Protected Health Information form. You can submit it by mail, in person, fax, or email.
Seminole County Jail (John E. Polk Correctional Facility) offers two video visit options: on-site and remote. On-site visits are free. Remote visits cost a small fee per session. If you're coming to the jail in person, you'll check in at the main entrance and head to Control 1/Visitation Room for your video visit.
Need to add money to someone's account at Seminole County Jail? You have several options: online, by phone, at cash walk-in retail locations, by mail with a money order, or at on-site lobby kiosks.
