How to Send Money to Facility
Want to get money set up for a loved one? CDCR highlights two key actions: create a Securus account before any facility transition, and use ViaPath's help site if you need a refund for unused ViaPath funds.
CDCR recommends creating a Securus account before your loved one transfers to a new facility. Waiting until after the move often means scrambling to set things up when you need account access most.
Have money left in a ViaPath balance you won't use? Request a refund through ViaPath's help website. That's the official channel for getting unused funds back.
Verify before you pay: The guidance above does not spell out timing details, fees, or whether other payment options are accepted for your specific situation, so confirm the current rules before sending money.
Steps-to-follow
- ✓ Create a Securus account before your loved one’s facility transition.
- ✓ If you have unused ViaPath balance, submit a refund request through ViaPath’s help website.
Check with the facility about what Securus requires for your loved one and when to create the account relative to any transfer. Ask whether other vendors or payment methods are accepted too. CDCR's guidance focuses on setting up Securus ahead of time but doesn't cover every option.
Requesting a ViaPath refund? Visit ViaPath's help website for current steps and required information. The documented guidance confirms refund requests are available there, but doesn't include processing times or documentation specifics.
Tip: Ask the facility what payment methods are accepted right now and where their official instructions are posted (facility materials, official guidance pages, or by phone).
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