How to Contact an Inmate at Facility
If your loved one is at a CDCR facility, phone calls, video calls (called VideoConnect), and electronic messaging all go through Securus.
How to deposit funds, commissary, and payment options
For Shafter Community Correctional, create a Securus account before your loved one's transfer so you can manage funds and services online through the website or mobile app. New to Securus? You may see a "CLAIM ACCOUNT" link on the facility's visit-scheduling site that lets you register or connect an existing profile. Money is commonly added through online or mobile vendor portals, phone deposits, lobby kiosks, or U.S. Postal money orders, but exact options vary by facility. Check vendor fees and posting times before you send funds so you know when money will be available. Do not mail cash. Most facilities refuse it.
Search for a loved one and send messages and photos in minutes.
Securus recommends opening an account on their website or mobile app before a transfer. You may also use the "CLAIM ACCOUNT" link on the facility's visit-scheduling site to register or connect an existing account.
Common options include online or mobile vendor portals, phone deposits, lobby kiosks, and U.S. Postal money orders. Confirm which methods Shafter Community Correctional accepts before sending funds.
No. Most facilities refuse cash sent by mail, so use an approved vendor option or a U.S. Postal money order instead.
If your loved one is at a CDCR facility, phone calls, video calls (called VideoConnect), and electronic messaging all go through Securus.
Once you're approved to visit at Shafter, you have two options: schedule through VPASS up to a week ahead, or show up as a walk-in. Walk-ins are first-come, first-served, but VPASS appointments get processed first—so booking ahead can save you a lot of waiting.
Want to get money set up for a loved one? CDCR highlights two key actions: create a Securus account before any facility transition, and use ViaPath's help site if you need a refund for unused ViaPath funds.