Tennessee

How to contact an inmate at Shelby County Corrections Department

Last Updated on April 23, 2023

A friendly help guide for Shelby County Corrections Department. Learn how to find an inmate and send letters, photos, and more.

How to contact an inmate at Shelby County Corrections Department

This help guide will walk you through how to connect with an inmate. Follow the steps below to find an inmate and send letters and photos:

  1. How to find an inmate online
  2. How to message an inmate
  3. Sending photos and postcards
  4. Frequently asked questions about Shelby County Corrections Department
  5. Overview of Shelby County Corrections Department
  6. Inmate services at Shelby County Corrections Department

Here's a short video on how to contact an inmate at Shelby County Corrections Department:

How to message an inmate

How to message an inmate at Shelby County Corrections Department

You can use your phone or computer to send emails letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send an message, start by searching for an inmate at Shelby County Corrections Department .

Sending Photos and Postcards

How to send photos and postcards to Shelby County Corrections Department

A great way to send love and support to loved one at Shelby County Corrections Department is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Shelby County Corrections Department.

Frequently asked questions about Shelby County Corrections Department

  1. How long does it take to deliver a message?

    If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Shelby County Corrections Department.

  2. How much does it cost to send a message to Shelby County Corrections Department?

    You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

  3. What services can I use to contact an inmate at Shelby County Corrections Department?
    Penmate

    You can use Penmate to send letters and photos to an inmate from your phone. It's a easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

    Securus messaging

    Securus may be another option for communicating with an inmate at Shelby County Corrections Department. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

    JPay

    Some county jails and state prisons may support for sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

    Smart Jail Mail

    You may also check if Smart Jail Mail is available at Shelby County Corrections Department. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

  4. What is the mailing address of Shelby County Corrections Department?
    Mailing address:

    Shelby County Corrections Department
    1045 Mullins Station Rd
    Memphis , TN 38134
    (901) 222-8500

    Business hours:
    • Monday: 8:00 AM – 4:30 PM
    • Tuesday: 8:00 AM – 4:30 PM
    • Wednesday: 8:00 AM – 4:30 PM
    • Thursday: 8:00 AM – 4:30 PM
    • Friday: 8:00 AM – 4:30 PM
    • Saturday: Closed
    • Sunday: Closed