How Shelby County Jail Uses Two Video Systems (GettingOut incoming calls vs GTL scheduled visits)

Shelby County Jail runs two separate video-visit systems, and they work differently. The first is at-home video calls through the GettingOut Visits mobile app - your loved one initiates these calls from inside. The second is scheduled video visits through GTL, sometimes called on-site or scheduled visits. Both types are electronically monitored and recorded. Visits can be ended if behavior becomes inappropriate.

For GTL visits, the platform depends on how you’re connecting. Desktop/online visits use GTL VisBridge (a desktop application). If you’re using an Android device, Shelby County also points visitors to the GTL VisMobile app.

GettingOut handles incoming calls. Your loved one places a video call to you through the GettingOut Visits mobile app - you're not booking a time slot like you would with a scheduled visit. Think of it like receiving a regular phone call, except it's video and comes through the app.

• ✓ Have the GettingOut Visits app open and logged in on your phone when the call comes in
• ✓ Make sure you’re approved on the facility phone PAN list
• ✓ Confirm the PAN matches the phone number on your GettingOut account

GTL handles scheduled visits. Visiting from a computer? Shelby County directs desktop users to GTL VisBridge. You can book your time slot through Shelby County's GTL VisitMe site. Android users can also schedule through the GTL VisMobile app.

1. Schedule your visit in advance - all GTL scheduled visits must be booked ahead of time.
2. Check in early - plan to check in 15 minutes before your scheduled start time.

Quick Decision

• ✓ If your loved one is starting a video call to your phone through the GettingOut Visits app, you’re using GettingOut (incoming calls)
• ✓ If you’re picking a time and booking it ahead of time, you’re using GTL (scheduled visits)
• ✓ GTL scheduled visits require advance scheduling, and you’ll want to check in about 15 minutes early

Since Shelby County Jail uses both systems, confirm which one applies before you set aside time. The key difference: GettingOut calls are inmate-initiated and come to your mobile app, while GTL visits are scheduled in advance and require you to check in before your appointment. Video visits are monitored and can be ended if behavior crosses the line - set expectations before the call connects.

• ✓ For scheduling issues: call 901-222-4928 (Mon–Fri, 8:30 a.m.–3:00 p.m.)
• ✓ For GTL technical support: call 855-208-7349