Before Your Visit: What You Can't Bring and Rules to Know at Shelby County Jail
Visiting someone at Shelby County Jail goes smoother when you handle the basics before leaving home. Use this checklist to avoid getting turned away at the door.
Send Photos & Mail at Shelby County Jail, TN
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Overview
Shelby County Jail offers two main ways to stay connected: scheduled internet video visits through GTL, and incoming video calls through GettingOut. For GTL visits, schedule online through the facility's GTL portal or use the GTL VisMobile Android app. GettingOut calls work differently — your phone number must be approved on the inmate's PAN list, and that number must match your gettingout.com account. When the inmate calls, you need to be logged into the GettingOut Visits app with it open. Pricing runs $2.50 for 10 minutes and $6.25 for 25 minutes for internet visits, plus $1.50 for a three-minute voicemail. Phone service is outbound-only for inmates, and all calls are recorded except attorney calls. Prepaid accounts run through NCIC Inmate Communications.
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Quick Facts
- Scheduled video visits are made through GTL’s portal at shelbycountytn.gtlvisitme.com or via the GTL VisMobile Android app.
- To receive incoming GettingOut video calls your phone must be approved on the inmate’s PAN list and the PAN must match the phone number on your GettingOut account; you must also be logged into the GettingOut Visits app.
- Internet visit pricing listed by the facility is $2.50 for a 10-minute visit and $6.25 for a 25-minute visit.
- Inmates cannot receive inbound telephone calls; they can only place outbound calls from housing-unit phones.
- Phone calls (except to attorneys) are recorded, and the jail uses NCIC Inmate Communications for prepaid phone accounts with NCIC customer service available for account and blocking questions.
Common Questions
How do I schedule a video visit with someone at Shelby County Jail?
Schedule through the facility's GTL online portal or the GTL VisMobile Android app. Having trouble? Contact the facility scheduling line (Mon–Fri 8:30 a.m.–3 p.m.) or GTL technical support.
What do I need to do to receive an incoming video call from an inmate using GettingOut?
Make sure your phone number is approved on the inmate’s phone PAN list, and that the PAN matches the phone number on your GettingOut account. When the inmate calls, you need to be logged into the GettingOut Visits app and have it open on your phone.
How much do video visits and inmate voicemails cost at Shelby County Jail?
The facility lists internet video visit prices as $2.50 for 10 minutes and $6.25 for 25 minutes. The published cost for inmate voicemail is $1.50 for a three-minute message.
Other Guides for Shelby County Jail, TN
Free Lobby Visits vs. Paid At-Home Visits: Understanding Your Options at Shelby County Jail
Shelby County Jail offers two ways to video visit: free on-site visits in the lobby, or paid visits from home over the internet. Which one works best depends on cost, convenience, and scheduling.
How Much Video Visits Cost at Shelby County Jail (10- and 25-minute rates)
Budgeting for a video visit at Shelby County Jail? The cost depends on how long you talk. Here are the current internet visit prices.
