Contact an Inmate at Shelby County Jail, TN.

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Shelby County Jail offers two main ways to stay connected: scheduled internet video visits through GTL, and incoming video calls through GettingOut. For GTL visits, schedule online through the facility's GTL portal or use the GTL VisMobile Android app. GettingOut calls work differently — your phone number must be approved on the inmate's PAN list, and that number must match your gettingout.com account. When the inmate calls, you need to be logged into the GettingOut Visits app with it open. Pricing runs $2.50 for 10 minutes and $6.25 for 25 minutes for internet visits, plus $1.50 for a three-minute voicemail. Phone service is outbound-only for inmates, and all calls are recorded except attorney calls. Prepaid accounts run through NCIC Inmate Communications.

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Quick Facts

Scheduled video visits are made through GTL’s portal at shelbycountytn.gtlvisitme.com or via the GTL VisMobile Android app.
To receive incoming GettingOut video calls your phone must be approved on the inmate’s PAN list and the PAN must match the phone number on your GettingOut account; you must also be logged into the GettingOut Visits app.
Internet visit pricing listed by the facility is $2.50 for a 10-minute visit and $6.25 for a 25-minute visit.
Inmates cannot receive inbound telephone calls; they can only place outbound calls from housing-unit phones.
Phone calls (except to attorneys) are recorded, and the jail uses NCIC Inmate Communications for prepaid phone accounts with NCIC customer service available for account and blocking questions.

Contact & Communication Guides

How to Receive Video Calls from Your Loved One Using the GettingOut App

Incoming video visits at Shelby County Jail work like a regular phone call: your loved one starts the video visit when they're able, and you answer on your phone through the GettingOut Visits app.

Managing Phone Costs and Blocking Calls from Shelby County Jail: NCIC Accounts, Rates, and Kiosk Deposits

Phone calls from jail add up quickly, and figuring out who to contact when problems arise isn't always straightforward. Here's how phone service works at Shelby County Jail—including NCIC prepaid accounts, published sample rates, and how to block unwanted calls.

Understanding Phone Costs at Shelby County Jail: Prepaid NCIC Accounts, Voicemail Rates, and Buying Time

Phone costs in jail add up quickly—and figuring out the system while trying to stay connected isn't easy. Here's how calling and voicemail work at Shelby County Jail, what costs have been published, and how phone time actually gets funded.

Common Questions

How do I schedule a video visit with someone at Shelby County Jail?

Schedule through the facility's GTL online portal or the GTL VisMobile Android app. Having trouble? Contact the facility scheduling line (Mon–Fri 8:30 a.m.–3 p.m.) or GTL technical support.

What do I need to do to receive an incoming video call from an inmate using GettingOut?

Make sure your phone number is approved on the inmate’s phone PAN list, and that the PAN matches the phone number on your GettingOut account. When the inmate calls, you need to be logged into the GettingOut Visits app and have it open on your phone.

How much do video visits and inmate voicemails cost at Shelby County Jail?

The facility lists internet video visit prices as $2.50 for 10 minutes and $6.25 for 25 minutes. The published cost for inmate voicemail is $1.50 for a three-minute message.