Hamilton County Jail
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Guides for This Facility
How to Visit Hamilton County Jail (TN)
Hamilton County Jail offers free online visits through Viapath/GettingOut. Getting started? The trickiest parts are passing the identity verification during sign-up and making sure you meet the basic eligibility requirements.
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How to Contact an Inmate at Hamilton County Jail (TN)
Most communication at Hamilton County Jail happens through remote video visitation. A few sign-up rules can trip you up if you're not prepared, so here's what you need to know before you start.
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Hamilton County Jail Commissary: When to Order, When Deliveries Arrive, and Fraud Risks
Commissary timing matters. Miss the ordering window and your loved one waits another week. Here's when to order at Hamilton County Jail, when deliveries arrive, and the fraud policies that could permanently cut off future deposits.
Read GuideAt a Glance
Visitation
- Hamilton County Jail does not allow face‑to‑face personal visits; all personal visits are conducted via GettingOut video visitation and must be scheduled in advance.
- Visitors can use Viapath onsite terminals for free or visit by smartphone for a fee; accounts and visits are scheduled through GettingOut/Viapath.
- Visitors must submit a government‑issued ID photo, have a matching first and last name, provide a headshot during sign‑up, be at least 18, and have been free from incarceration for at least six months.
Communication
- Hamilton County Jail uses Securus Video Connect for remote video sessions accessible via the Securus app, a computer, or a tablet.
- If you experience problems with GettingOut, call (866) 516-0115 for technical support.
- Most Tennessee jails require outbound-only calls, and calls are typically monitored and recorded.
Sending Money
- You can deposit at the jail lobby kiosk, online at correctpay.com, or by phone via GettingOut.com.
- Commissary ordering runs from Thursday noon until Saturday 10:30 PM, with deliveries on Tuesdays and Wednesdays.
- Deposits flagged as fraudulent can permanently block an inmate from receiving future deposits; the commissary vendor (TBE) can bar inmates at any time.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Hamilton County Jail does not allow face-to-face visits. All personal visiting happens through GettingOut video visitation, scheduled in advance through the vendor portal. To get started, create an account at GettingOut.com and complete the required identity checks. You'll need to submit a government-issued ID photo, enter a matching first and last name, and take a headshot during sign-up. Visitors must be at least 18 and free from incarceration for at least six months. You can visit from a smartphone for a fee, or use onsite Viapath terminals at no cost. If a facility instruction page directs you to securustech.net for eligibility, follow those steps. For technical help, call (866) 516-0115. Attorneys should schedule through the Legal Visitation Desk at 423-209-7081 (8:00 AM to 4:00 PM) and bring a BAR card.
Read full guideCommunication
Hamilton County Jail offers remote video communication through Securus Video Connect. You can join video sessions using the Securus app or a computer or tablet. If you run into issues with GettingOut, call their support line at (866) 516-0115. Phone, video, and tablet communication in Tennessee is often handled by third-party vendors, so account setup, scheduling, and payments typically happen in the vendor's app or portal (sometimes through a lobby kiosk). Many Tennessee facilities use outbound-only calling, and calls are commonly monitored and recorded. The person in custody usually controls which phone numbers get approved.
Read full guideSending Money
Hamilton County Jail accepts money deposits three ways: at the jail lobby kiosk, online at correctpay.com, and by phone through GettingOut.com. In the visitor deposit portals, look for "Start Deposit (Credit)" funds, which cover commissary and other services. Commissary ordering runs from Thursday at noon until Saturday at 10:30 PM, with deliveries on Tuesdays and Wednesdays. Double-check the incarcerated person's information (including their ID) before submitting payment, and keep your receipt. Third-party processors set convenience fees and display them at checkout. Posting times vary: some deposits show up immediately, others take one to two business days. If a deposit gets flagged as fraudulent, the inmate may be permanently blocked from receiving future deposits. The commissary vendor (TBE) can bar inmates at any time without explanation.
Read full guideCommon Questions
Showing 6 of 9Can I have an in‑person, face‑to‑face visit at Hamilton County Jail?
No. Hamilton County Jail does not allow face-to-face visits. All personal visits happen through GettingOut video visitation and must be scheduled in advance.
VisitationHow do I set up and schedule a video visit at Hamilton County Jail?
Create an account on GettingOut.com, complete the vendor's verification, then schedule through the GettingOut/Viapath system. You'll need to submit a government-issued ID photo, take a headshot during sign-up, and meet eligibility rules before scheduling. If you're directed to securustech.net for eligibility, follow the facility's instructions. For GettingOut problems, call (866) 516-0115.
VisitationHow do attorney visits work at Hamilton County Jail?
Attorneys should call the Legal Visitation Desk at 423-209-7081 (8:00 AM to 4:00 PM) to set an appointment, and they must present a BAR card when signing in. Attorneys cannot give paperwork directly to inmates; staff will copy it and provide the copies to the incarcerated person.
VisitationHow do I schedule a video visit with an inmate at Hamilton County Jail?
Hamilton County Jail uses Securus Video Connect for remote video sessions. Access it through the Securus app or on a computer or tablet. Scheduling and account management happen in the vendor's portal or app, so check the vendor's rules before registering.
CommunicationCan I receive a call from an inmate at Hamilton County Jail?
At many Tennessee jails, people in custody can only place outbound calls, and phone calls are usually monitored and recorded. For Hamilton County Jail's exact calling rules, confirm with the vendor or facility directly.
CommunicationWho should I contact if GettingOut or video visits aren’t working?
For GettingOut problems, call their support line at (866) 516-0115. For Securus Video Connect questions, use the Securus app or check the vendor support options on their website.
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Did You Know?
Family or friends can deposit money into an inmate's account at the jail lobby kiosk or online at correctpay.com. To add funds specifically for phone use, make a deposit at GettingOut.com.
This guide is compiled from official facility documentation and community feedback. Learn how we verify