Setting up Video Visits at Hamilton County Jail (GettingOut / Viapath): Step-by-step

Hamilton County Jail doesn't allow face-to-face personal visits. All personal visiting happens through the facility's video visitation system (GettingOut), and you'll need an approved account before you can schedule anything. You have two options for video visits: use your smartphone (there's a fee) or visit one of the onsite Viapath terminals at the facility for free. Either way, the setup starts the same: create a GettingOut account and get facility approval.

1. Go to GettingOut.com and register - Create your account using your real first and last name.
2. Submit what the system asks for - During sign-up you will complete the verification steps required for visitors.
3. Wait for facility approval - You cannot schedule a visit until Hamilton County Jail approves your account.

• ✓ A clear photo of a government-issued ID to upload
• ✓ Your GettingOut account first and last name entered exactly as it appears on that ID
• ✓ A headshot you will take during the sign-up process for verification
• ✓ Confirmation that you are at least 18 years old
• ✓ Confirmation that you have been free from incarceration for at least 6 months

Hamilton County Jail checks basic eligibility before approving video visits. You must be at least 18 years old, and you need to have been out of incarceration for a minimum of 6 months. These requirements come up during the GettingOut verification process. If you don't meet them, your account won't be approved, which means you can't schedule visits.

• ✓ Upload a picture of a government-issued ID
• ✓ Make sure your first and last name match that ID exactly
• ✓ Take the required headshot during the GettingOut sign-up process (used for verification)

1. Watch for your approval - Once your GettingOut account is approved by the facility, you can move forward.
2. Schedule through GettingOut - Use your approved account to schedule the visit in advance.

All personal visits at Hamilton County Jail are done by video, not face-to-face. If you want a free option, head to the facility and use one of the onsite Viapath terminals. If getting to the facility isn't practical, you can do remote visits from a smartphone for a fee. Either way, you'll still need to schedule ahead of time with an approved account.

For technical problems with the GettingOut system (sign-up issues, site not loading, video connection trouble), contact GettingOut support at (866) 516-0115. For questions about the jail's policies, scheduling help, or anything facility-related, call the Hamilton County Jail visitation office at (423) 209-7086. They're available Monday through Friday, 10:00 a.m. to 6:00 p.m.

• ✓ Call GettingOut support at (866) 516-0115 for sign-up problems, account access issues, or video/connection errors
• ✓ Call the jail visitation office at (423) 209-7086 for approval status questions, scheduling questions, or visitation policy help (Monday to Friday, 10:00 a.m. to 6:00 p.m.)

Before creating an account or paying for a remote visit, confirm which platform Hamilton County Jail is currently using. The jail's inmate visitation information directs visitors to GettingOut and lists the same verification requirements: ID photo, matching name, headshot, 18+ age rule, and the 6-month incarceration-free requirement. However, some Hamilton County pages mention signing up through Securus (securustech.net) instead. This mismatch can lead to registering in the wrong place or paying for something that won't work at this facility.

1. Start with the jail’s inmate visitation instructions - Use the platform name and sign-up direction shown there (it currently points visitors to GettingOut).
2. Match the help number to the platform you are using - GettingOut support is (866) 516-0115.
3. Confirm with the jail if anything looks inconsistent - Call the visitation office at (423) 209-7086 (Monday to Friday, 10:00 a.m. to 6:00 p.m.) and ask which vendor you should use for video visits.