How to Visit Hamilton County Jail (TN)

Hamilton County Jail offers free online visits through Viapath/GettingOut. You'll set up and complete your visit entirely online rather than showing up at the jail in person.

During setup, you'll need to submit a picture of a government-issued photo ID. Use your legal name exactly as it appears on the document, since your visitor account name must match your ID. You'll also take a headshot during registration for verification. Do this step somewhere with good lighting and a decent camera, since the photo is part of the approval process.

Need help with visitation? Call the visitation office at (423) 209-7086. They're available Monday through Friday, 10:00 a.m. to 6:00 p.m.

Steps to Follow

• ✓ Set up your free online visit through Viapath/GettingOut
• ✓ Upload a picture of a government-issued photo ID during setup
• ✓ Enter your first and last name exactly as it appears on your submitted ID
• ✓ Take the required headshot during the sign-up/verification process
• ✓ Confirm you are at least 18 years old before attempting to set up a video visit
• ✓ Confirm you have been free from incarceration for at least 6 months before any visit

Stuck during sign-up or unsure if you qualify? Call (423) 209-7086 for visitation assistance. The office is open Monday through Friday from 10:00 a.m. to 6:00 p.m.

Before planning your visit, verify that the free online option through Viapath/GettingOut is still current. Also confirm the two eligibility rules with the jail: visitors must be at least 18 to set up a video visit, and must have been free from incarceration for at least 6 months. Policies can change, and a quick call can save you a wasted application.

1. Confirm which government IDs are accepted - You will need to submit a picture of a government-issued photo ID when you set up the visit.
2. Ask how strict the name match is - The first and last name on your account must match the submitted ID, so clarify what happens with common variations (middle names, suffixes, hyphens).
3. Double-check the headshot requirement - Visitors have to take a headshot through the sign-up process for verification, so ask if it must be done during registration and what to do if the camera step fails.

When you call, confirm the visitation assistance number and current office hours in case they've changed. The jail's visitation line is (423) 209-7086, with the office listed as open Monday through Friday between 10:00 a.m. and 6:00 p.m.