How to send messages, photos, and packages
Hamilton County Jail offers remote video communication through Securus Video Connect. You can join video sessions using the Securus app or a computer or tablet. If you run into issues with GettingOut, call their support line at (866) 516-0115. Phone, video, and tablet communication in Tennessee is often handled by third-party vendors, so account setup, scheduling, and payments typically happen in the vendor's app or portal (sometimes through a lobby kiosk). Many Tennessee facilities use outbound-only calling, and calls are commonly monitored and recorded. The person in custody usually controls which phone numbers get approved.
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Hamilton County Jail uses Securus Video Connect for remote video sessions. Access it through the Securus app or on a computer or tablet. Scheduling and account management happen in the vendor's portal or app, so check the vendor's rules before registering.
At many Tennessee jails, people in custody can only place outbound calls, and phone calls are usually monitored and recorded. For Hamilton County Jail's exact calling rules, confirm with the vendor or facility directly.
For GettingOut problems, call their support line at (866) 516-0115. For Securus Video Connect questions, use the Securus app or check the vendor support options on their website.
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Most communication at Hamilton County Jail happens through remote video visitation. A few sign-up rules can trip you up if you're not prepared, so here's what you need to know before you start.
