How to Contact an Inmate at Smith County Jail, TN (TN)

Smith County Jail uses separate providers for different types of contact. Jail ATM handles messaging (email) and video calls. For regular phone calls, the jail uses NCIC.

Jail ATM is also where you add money to an inmate's commissary account. Even if your goal is phone calls, you may still use Jail ATM, since funds for NCIC telephone services can be added through that platform.

The basics are straightforward, but day-to-day details can change: registration steps, what information you need to locate an inmate's account, and current fees. Before you deposit money or plan your first contact, confirm instructions directly with the jail or the provider so you don't send funds to the wrong place or hit avoidable delays.

Steps to Follow

• ✓ Use Jail ATM if you want to email an inmate or set up video calling.
• ✓ Use Jail ATM to add money to an inmate’s commissary account.
• ✓ If you are funding phone calls through NCIC, add funds for telephone services through Jail ATM (as allowed for this facility).

• ✓ Sign up at the Low-Risk Facility on the day you plan to visit, between 12:30 PM and 4:30 PM.
• ✓ Plan around the general visitation window of 1:00 PM to 5:00 PM.
• ✓ Keep your visit focused. Visitation sessions are limited to 20 minutes.
• ✓ Follow the dress code: no revealing or see-through clothing, no sleeves shorter than halfway down the upper arm, no spandex or tights, and no dress/skirts/shorts above mid-thigh.

Before setting anything up, confirm which service you need. Jail ATM covers email and video calls; NCIC handles telephone service. Then verify the current registration process, accepted payment methods, and whether you need an inmate ID number or other identifier to make sure funds and contact requests go to the right person. Check the fees before you deposit money.

Visitation rules tend to be enforced strictly, so verify details right before you go. Confirm that sign-up is still done at the Low-Risk Facility and that the sign-up window (12:30 PM to 4:30 PM) still applies. Double-check that general visitation hours are still 1:00 PM to 5:00 PM, visits are still limited to 20 minutes, and the dress code requirements listed here remain current.