Sending Money & Making Calls at Smith County Jail (TN): JailATM and NCIC Options
Trying to add money or stay in touch with someone at Smith County Jail? The sheriff's site points to two vendors: JailATM and NCIC. Each handles a different piece of the puzzle.
The Smith County Sheriff's website routes remote communication and funding through two services. JailATM handles messaging, video calls, and commissary deposits. NCIC handles inmate telephone services. For adding phone funds specifically, you can use either NCIC or JailATM - the sheriff's page lists both as options.
Want to stay in touch beyond in-person visits? The sheriff's site directs families to JailATM for email and video calls with inmates at Smith County Jail. If you're setting this up for the first time, head to JailATM for messaging and video communication. The site will walk you through the account setup.
JailATM is also how you add money to an inmate's commissary account at Smith County Jail. The sheriff's page doesn't spell out exact steps, limits, or fees - you'll need to follow the JailATM deposit flow for current instructions.
For phone calls, NCIC is the provider listed on the sheriff's site. If you're trying to get calls working - or troubleshooting why they won't connect - start with NCIC's phone services.
For adding phone funds, you have two options: NCIC or JailATM. Helpful if one system works better for you. Just make sure you select the telephone funding option so the money goes to the right place.
On the JailATM deposits page, you may notice footer branding that reads "JailATM™ ©2026 Tech Friends, Inc." That's just the company name displayed on the site.
Next Steps
- ✓ Confirm which service you need: JailATM for email/video and commissary deposits; NCIC for inmate phone services
- ✓ Check what inmate details you’ll need to enter (name, ID number, or other identifiers) before you start a transaction
- ✓ Review fees and any minimum/maximum deposit amounts shown inside the vendor’s checkout process
- ✓ Verify what payment methods are accepted on the vendor site you’re using
- ✓ For phone funding, double-check you’re adding money to the correct place (NCIC phone funding vs. JailATM phone funding vs. commissary)
- ✓ If you’re using email or video through JailATM, confirm the account setup steps and any service-specific rules shown there
Note: The sheriff's page identifies the vendors (JailATM and NCIC) but doesn't publish pricing, payment types, or step-by-step checkout details. Check the vendor sites directly for that info. On JailATM deposit pages, you may also see Tech Friends, Inc. listed in the footer.
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