How to Contact an Inmate at Smith County Jail (TX)
Trying to stay in touch with someone at Smith County Jail? Focus on two things: the jail's communication vendors (for phone, email, video, and money) and the on-site visitation sign-up window.
Smith County Jail uses JailATM for inmate email, video calls, and commissary deposits. NCIC handles inmate telephone services. For phone access specifically, the jail says you can add telephone funds through either NCIC or JailATM. Two options, so you can pick whichever is easier for you.
On-site visitation at Smith County Jail is split by the inmate's gender. Women's visitation days are Tuesday and Sunday. Men's visitation is Monday and Saturday. General visitation hours run from 1:00 PM to 5:00 PM, and visits are limited to 20 minutes. Keep that in mind and plan for a short, focused conversation.
Sign-up window: Visitors must sign up at the Low-Risk Facility on the day of visitation between 12:30 p.m. and 4:30 p.m.
Smith County Jail also lists separate trustee visitation hours: 6:00 PM to 8:00 PM. Sign-up for trustee visitation is 5:30 PM to 7:30 PM.
If your question is about parole (not day-to-day jail communication), reach out to the Texas Board of Pardons and Paroles directly: P.O. Box 13401, Capitol Station, Austin, TX 78711; (512) 406-5452; bpp_pio@tdcj.texas.gov.
Steps to Follow
- ✓ Use JailATM if you want to email an inmate, set up a video call, or place money on an inmate’s commissary account.
- ✓ Use NCIC for inmate telephone services.
- ✓ Add funds for telephone services through NCIC or through JailATM (the jail lists both options).
- ✓ Choose the correct visitation day: women are Tuesday and Sunday; men are Monday and Saturday.
- ✓ Go to the Low-Risk Facility to sign up on the day of visitation (12:30 p.m. to 4:30 p.m.).
- ✓ Plan to visit during general visitation hours (1:00 PM to 5:00 PM).
- ✓ Expect visits to be limited to 20 minutes.
- ✓ If you’re visiting a trustee, follow the trustee schedule instead: visitation is 6:00 PM to 8:00 PM, with sign-up from 5:30 PM to 7:30 PM.
Day-of reminder: Sign-up happens the same day, and the window is tight (12:30 p.m. to 4:30 p.m.). Visits cap at 20 minutes, so think ahead about what you want to cover.
Vendor contracts can change even when the overall process stays the same. Before you put money on an account or set up messaging, confirm that JailATM is still handling email, video calling, and commissary deposits, and that NCIC is still the phone provider. Also double-check how phone funds work. Smith County Jail states you can add telephone funds through NCIC or JailATM. Make sure that's still the setup before you send a payment.
- Confirm the correct visitation day (women: Tuesday and Sunday; men: Monday and Saturday).
- Confirm where and when to sign up by verifying that sign-up is still at the Low-Risk Facility and still happens the day of visitation between 12:30 p.m. and 4:30 p.m.
- Confirm the general visitation time and limit by checking that hours are still 1:00 PM to 5:00 PM and visits are still limited to 20 minutes.
- Confirm trustee visitation details (if needed) by checking that trustee visitation is still 6:00 PM to 8:00 PM with sign-up from 5:30 PM to 7:30 PM.
If you need to reach the Texas Board of Pardons and Paroles about a parole-related issue, verify the best way to send your correspondence before mailing or calling. Their published contact info: P.O. Box 13401, Capitol Station, Austin, TX 78711; (512) 406-5452; bpp_pio@tdcj.texas.gov.
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