Why the Georgia DOC jobs facility page is showing an error — what it means and next steps for families

If the Georgia DOC jobs facility details page won't load and you're seeing an "HTTP 500 Internal Server Error," you haven't done anything wrong. The page is crashing because the site hit an exception while processing the facility details page (/jsp/facilitydetails.jsp). That's a server-side problem, not something on your end.

What you're seeing is basically a technical crash report. It says an exception occurred while processing the facility details page (/jsp/facilitydetails.jsp) and that the server hit an unexpected condition that prevented it from completing your request (the "500 Internal Server Error" part). The error also points to a specific line in the page code that failed while trying to render the content.

The root cause listed on the error page is a java.lang.NullPointerException. In plain language: the page tried to run strFacname.toUpperCase(), but strFacname (the facility name variable) was null. There was no facility name to convert to uppercase, so the whole page crashed instead of loading normally.

This matters because the page template is built to display two key pieces of information: the facility name (using strFacname.toUpperCase()) and the number of available positions (using strFacJobcount). When the facility name value is missing, the template crashes. You won't see the facility title or the "AVAILABLE POSITIONS" count that would normally appear alongside it.

Next Steps

• ✓ Take a screenshot of the full error page. Include the “Exception Report” text and the “Root Cause” lines so the technical team can match it to the same failure on their side.
• ✓ Write down the exact page you were trying to open (the facility details page) and the time you saw the error.
• ✓ Try again later. Since this is a 500 error tied to the server processing the page, it is often intermittent or resolves after the site is updated.
• ✓ If you were using the page to confirm a facility name or the “AVAILABLE POSITIONS” count, plan to get that information through an official channel (for example, the Georgia DOC site’s listed contact options, or the facility’s publicly posted contact information) while the page is down.
• ✓ If you report the problem, include the exact NullPointerException message. That detail points directly to the missing facility name value that is causing the crash.

1. Copy the page details - Save the URL you were on and the date and time you saw the failure (the facility details page is throwing an HTTP 500 error).
2. Capture the exact error text - Include the root cause line: java.lang.NullPointerException: Cannot invoke "String.toUpperCase()" because "strFacname" is null.
3. Attach proof - Add a screenshot that shows the Exception Report and the Root Cause section.
4. Send it through an official support channel - Use the site or agency’s posted contact method and paste the error text into your message. The exception details help them locate the full stack trace in the server logs.