What to Do When the Scheduler Shows 'Call Unit' or 'Not Approved for Visits' (Smith Unit)

If the Smith Unit online scheduler shows a blank "Schedule Visit" button - or one that says "Call Unit" - you can't book that visit online. Your next step: call Smith Unit directly to schedule. Even if you just want to confirm what you're seeing on screen, a quick call is the best way to verify before making the trip.

"Not Approved for Visits" means something different. This message can appear even when your visitor relationship is already confirmed in the system. It indicates the inmate's visitation privileges have been removed - so instead of a "Schedule Visit" button, you see "Not Approved for Visits."

Sometimes "Call Unit" (or a missing scheduling button) simply means the visit must be scheduled through the unit, not online. The system won't let you pick a time slot - unit staff handle the booking directly.

"Not Approved for Visits" points to a specific problem: the inmate's visitation privileges have been removed. This isn't a "try again later" situation or a typo on your end. There's no online scheduling option because visits aren't currently allowed.

Next Steps

• ✓ Confirm the inmate is currently assigned to Smith Unit and has visitation privileges before you travel; online visitation information is updated daily.

• ✓ Confirm you’re still on the inmate’s Visitors List; if you’ve been removed, you can submit a written appeal to the Director’s Review Committee (DRC) within 14 days of the removal notice.

1. Call Smith Unit to schedule - If the scheduler is blank or says “Call Unit,” the visit needs to be scheduled by calling the inmate’s unit of assignment.
2. Ask for a final confirmation before you travel - If you’re seeing “Call Unit” or “Not Approved for Visits,” call Smith Unit to confirm what that means for this inmate before you make the trip.
3. Confirm you’re cleared to visit before you leave home - Use the call to verify you’re able to schedule/attend, so you don’t arrive and find out the visit can’t happen.

1. Watch for the removal notice date - The 14-day deadline is tied to the date on the written notice of removal from the unit.
2. Write your appeal - Submit a written appeal to the Director's Review Committee (DRC).
3. Mail it within 14 days - Address it to: Director's Review Committee (DRC), PO Box 99, Huntsville, TX 77342.

Calling Smith Unit puts you in touch with the same people the scheduler is directing you to. Staff can explain whether your visit can be scheduled through the unit and clarify what's showing on screen. Make this call before you travel - especially if you're seeing "Call Unit" or "Not Approved for Visits."