Send Photos & Mail at Smith Unit, TX

How to send messages, photos, and packages

Overview

To receive phone calls from Smith Unit, register your telephone number at texasprisonphone.com. You may need the inmate's TDCJ ID to finish setup—assistance phone lines are available if you run into problems. Calls go through the state's vendor system, which typically monitors calls and uses prepaid or account-based payment options. Other ways to stay in touch—like remote video visits, electronic messaging, and tablet services—may be available, but exact features, scheduling, and eligibility depend on Smith Unit and the inmate's privileges. If you're using vendor or scheduling portals, follow the account steps carefully: password resets are usually handled by email, and new accounts often require an emailed validation code. Always confirm rules, schedules, and fees on the Smith Unit inmate page and approved vendor portals before paying or scheduling.

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Quick Facts

  • To receive inmate telephone calls at Smith Unit you must register your telephone number at texasprisonphone.com.
  • You may need the inmate's TDCJ ID number when registering your phone for Smith Unit calls.
  • Assistance phone lines are provided to help with registration and vendor support for inmate calling.
  • Video visits, electronic messaging, and tablet services may be available but vary by unit; consult the inmate's facility page and vendor portals for details.
  • Effective September 6, 2023 TDCJ moved incoming inmate mail to a centralized digital mail processing system.

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Common Questions

How do I register my phone to receive calls from an inmate at Smith Unit?

Register your phone number at texasprisonphone.com to receive calls from the Smith Unit; you may need the inmate’s TDCJ ID to complete registration. If you get stuck, use the assistance phone lines for registration or vendor support.

Does Smith Unit offer video visits or electronic messaging?

Video visits, electronic messaging, and tablet services may be available, but options and scheduling depend on Smith Unit and the inmate's privileges. Check the inmate's facility page and approved vendor portals for eligibility, scheduling, payment details, and fees.

What if I forget my visitor scheduler password or need to create an account?

Use the scheduler site’s “Forgot Password/Reset Password” option and enter your email to get reset steps. When creating a new account, you may need to enter a 7-digit validation code sent to your email to finish registration.

What address do I use to send mail to someone at Smith Unit?

Send personal mail to: Texas Department of Criminal Justice, Inmate’s Full First and Last Name + TDCJ Number, PO Box 660400, Dallas, TX 75266-0400. Include the inmate’s TDCJ number and the unit name or address to help ensure correct delivery.

Will my letter be scanned or handed to the inmate at Smith Unit?

Your letter is routed to a Digital Mail Processing Center, where pages are scanned and uploaded to the inmate’s digital account. If the inmate doesn’t have a tablet, they receive a black-and-white printed copy.

Does legal or privileged mail go through the TDCJ digital mail processor?

Legal and privileged mail is handled separately and typically doesn't go through the central scanning process. It follows the facility's legal-mail procedures instead.

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