How to Schedule a Video Visit at St. Joseph County Jail (48–72 hour window)

Scheduling a video visit at St. Joseph County Jail requires booking at least 48 hours ahead - but no more than 72 hours out. That's a tight window, so plan accordingly.

Here's how the 48–72 hour window works. "At least 48 hours in advance" means you can't book a visit for tomorrow - you need to look two days ahead. "No more than 72 hours out" means you can't schedule too far in advance either; three days is your limit. In practice, you'll want to check the schedule and book as soon as you hit that 48-hour mark.

You'll schedule video visits through the GTL visitor portal. If you haven't used it before, get your account set up and logged in before you're trying to book within that 48–72 hour window.

Once you're in the GTL portal and approved to schedule, you'll pick your visit details - date, time, and location - and complete the booking from there.

Before you can schedule anything, staff need to approve you as a visitor in the GTL system. They also need to approve the specific inmate you want to visit. Until both approvals are in place, you won't be able to book.

This is where people get tripped up: approval has to happen first, and then you still need to schedule within the 48–72 hour window. If you're a new visitor, don't wait until the last minute. Get your GTL account set up early and confirm you're approved - so when the window opens, you're ready to book.

For video visits on a desktop or laptop, you'll use GTL VisBridge. Download it through your visitor account ahead of time so it's ready to go before your visit.

On a phone or tablet? Use the GTL VisMobile app instead of the desktop application.

Practical Tips and Availability

• ✓ Start checking for openings as soon as you’re within 72 hours of the visit time, since you can’t schedule farther out.
• ✓ Don’t try to book less than 48 hours ahead - those requests won’t fit the facility’s scheduling rule.
• ✓ Have a couple of backup time options ready so you can grab an available slot quickly.
• ✓ After you submit the booking, look for the instant GTL confirmation before you assume the visit is set.

Onsite visits have been limited due to COVID-19 protocols, making video visits the more reliable option for staying connected. Schedule through the GTL portal and look for the instant confirmation to know you're booked.