How to deposit funds, commissary, and payment options
People held in Indiana facilities typically have a trust or commissary account that friends and family can fund for commissary items, phone time, and other approved purchases. Deposit options often include an online portal, a mobile app, phone payments, and a lobby kiosk. Some facilities also accept mailed money orders. The process is straightforward: pick a deposit method, enter the inmate's name and facility ID number (or other required identifying details), then submit payment. Processing times and accepted payment types can differ by deposit channel and facility. Before sending funds, confirm the current options and posting-time expectations in the jail's deposit instructions.
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Pick a deposit method: online portal, mobile app, phone payment, or lobby kiosk if available. You'll need the inmate's full name and facility ID number (or other required identifying details). Confirm accepted payment types and expected posting times in the facility's deposit instructions before paying.
You'll generally need the inmate's full name and their facility ID number or other identifying details the facility requires.
Posting times vary by deposit channel and facility. Some methods post quickly while others take longer. Check the facility's stated processing times before sending funds.
A failed connection can cost you time—and sometimes money. Before your first remote video visit, make sure you're using the right app for your device and run the Internet Visit Tester. Catching issues early beats scrambling when your visit is about to start.
If you scheduled a visit at St. Joseph County Jail, you can only visit the inmate listed on that appointment. Trying to switch to a different inmate isn't treated like a minor mix-up — it can cost you your visitation privileges permanently.
Your first video visit goes a lot smoother when your account is set up, you're approved, and your device passes the system test ahead of time. Use this checklist to get everything ready before you try to schedule.
