How to deposit funds, commissary, and payment options
You can add money to someone's account in South Carolina DOC through approved online vendors, kiosks, retail locations, money-transfer services, or mail—options vary, so stick with the facility's approved channel. Online, phone, and kiosk deposits usually post faster. Enter the person's full name and ID number exactly as required. ConnectNetwork automated trust fund deposits reach the facility within one business day. Mailed deposits take longer since processing starts after the vendor receives your money order or cashier's check, then typically posts the next business day. If a GTL refund is due, it's mailed to the inmate's address within 2–4 weeks. Call GTL if it hasn't arrived after 30 days.
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Sending money to someone in South Carolina DOC comes down to two main options: automated deposits through ConnectNetwork/GTL, or mailing a money order with the required deposit form. Here's how timing works, what limits apply, and what to do if you need a refund after release.
ConnectNetwork automated trust fund deposits are transmitted to the facility within one business day. Mailed deposits don’t start moving until the vendor receives them, so they typically take longer to post.
GTL mails refunds to the inmate’s address within 2 to 4 weeks after processing the request. If it hasn’t arrived after 30 days, call GTL at 1-866-640-5445 (Monday–Friday, 6am–8pm Eastern).
For online or kiosk deposits, use the inmate’s full name and ID number exactly as listed. If you’re mailing funds, include the required deposit form and identifying information so processing can begin once the payment is received.
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