Mail, photos, messaging, and phone/call options for staying in touch.
Virtual visits in South Carolina DOC are scheduled by each institution, so availability varies—and may be restricted based on that site's COVID status. For help setting up or troubleshooting a remote visit, email VirtualVisitation@doc.sc.gov or call (803) 896-1838 and press #1. For platform technical support, call GTL Visitor Support at 1-855-208-7349. One heads-up: iPhones aren't currently compatible with the virtual-visitation system. Use a computer, tablet, or Android phone instead. Most communication services run through third-party vendors, so account setup, scheduling, billing, and support happen through the vendor portal. Before booking, confirm the person can receive remote visits and make sure your name exactly matches the approved visitor list. Many systems also require identity verification and advance scheduling.
Search for a loved one and send messages and photos in minutes.
If calls from an SCDC facility won't go through, it's usually a billing issue—not something you did during the call. Here are the most common reasons numbers get blocked and the fastest ways to fix it.
Email VirtualVisitation@doc.sc.gov or call (803) 896-1838 and press #1 for virtual visitation assistance. For technical issues with the GTL platform, call GTL Visitor Support at 1-855-208-7349.
No. At the time of this FAQ, iPhones aren’t compatible with the South Carolina DOC virtual-visitation platform. Use a computer, tablet, or Android phone instead.
Each South Carolina DOC institution sets its own virtual visitation schedules and availability. COVID status can limit or change availability, so check the facility schedule before you book.
Can you bring a debit or credit card into an SCDC visit for vending machines? The answer changed in July 2024 for certain institutions. Here's what's different now, which cards work, and the limits you need to plan around.
Starting June 1, 2025, South Carolina DOC is letting many adult visitors register for visitation online. The deciding factor? Whether you have a valid South Carolina driver's license. If you don't, you'll still need to use the paper application.
SCDC offers online visitor registration for some adults, but paper applications are still required in several common situations. Here's how to figure out which path applies to you—and what to do next.
