How Far in Advance You Can Schedule a Video Visit at South County (and why the website is confusing)
If you've tried to schedule a video visit at South County and the rules seem contradictory, you're not imagining things. The county's video visitation page lists two different "maximum" scheduling windows. Your safest bet? Check what the system actually allows right before you book.
One section of the Tulare County video visitation page states:
But elsewhere on that same page, the wording changes to: “Visits must be scheduled at least one day in advance but cannot be scheduled more than two weeks in advance.”
Why this article exists: Those two statements conflict (one says “no more than one week,” another says “no more than two weeks”), which is exactly why scheduling can feel confusing.
This mismatch causes real problems when you try to pick a date. Plan around the "two weeks" language and book far out? You might hit a wall in ICSolutions - the system where you log in, select the facility, inmate, date, time, and any additional visitors. If the "one week" limit is what's actually enforced, assume you can't schedule more than a week ahead until the scheduler proves otherwise.
- ✓ If you don’t cancel at least 24 hours before the visit start time, you can be deemed a no-show.
- ✓ If a visit is stopped due to inappropriate behavior, inappropriate dress, or other policy violations, there are no refunds; full refunds are issued for visits canceled by the facility (except when the cancellation is due to policy violations).
Don't forget: The 24-hour cancellation rule is strict. Miss that cutoff and you'll be marked as a no-show.
- Re-read the county’s video visitation page right before you book - the page contains both “one week” and “two weeks” language, so check what you’re seeing that day.
- Use ICSolutions as the final check - log in or create your ICSolutions account, then try to schedule by selecting the facility, inmate, location, date, time, and any additional visitors; the available dates you can click are the dates you can actually book.
- Register with a valid email address - the registration process requires it, and it’s how you’ll receive important account/visit communications.
Need to adjust your plan? Know the time windows. Internet video visits run 7:45 a.m. to 10:30 p.m., Sunday through Saturday (Pacific Time). On-site video visitation at South County is Sunday through Saturday, 7:45 a.m. to 3:40 p.m. Pick the right visit type upfront and you won't have to reschedule.
Bottom line: ICSolutions is your scheduling gateway. Once you're in the system choosing facility, inmate, date, and time, you'll see exactly what it will accept.
Before relying on this info, double-check the Tulare County video visitation page and run a quick scheduling attempt in ICSolutions to see which advance-booking window is currently enforced. We'll add a "last checked" date so you know how fresh this guidance is.
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