How to Schedule Internet vs. On‑Site Video Visits at South County Detention Facility

Quick Comparison

• ✓ Internet (home) video visits happen from 7:45 a.m. to 10:30 p.m. Pacific Time, and they’re scheduled within set daily time blocks.
• ✓ On-site video visits happen at South County Detention Facility from 7:45 a.m. to 3:40 p.m. (daily).
• ✓ Internet visits cost $7.50 per 30-minute visit.
• ✓ Both visit types are monitored by staff and are scheduled for up to 30 minutes at pre-determined times.

Internet video visits run every day from 7:45 a.m. to 10:30 p.m. Pacific Time. That's a wide window, but actual booking slots fall into three blocks (Sunday through Saturday): 7:45 a.m.–11:05 a.m., 1:00 p.m.–4:10 p.m., and 8:00 p.m.–9:20 p.m. Think of those blocks as the open lanes for scheduling. Need an evening slot after work or school? The 8:00 p.m.–9:20 p.m. block is your best bet.

Each internet visit is scheduled at a set time, lasts up to 30 minutes, and is monitored by staff. Treat it like a timed appointment - log in a few minutes early so you don't lose any of your window.

On-site video visitation at South County Detention Facility runs daily from 7:45 a.m. to 3:40 p.m. Pick a time that gives you a cushion on both ends - enough to get there, check in, and get settled before your slot starts.

Like internet visits, on-site sessions are monitored by staff, scheduled at pre-determined times, and last up to 30 minutes. Show up prepared, follow staff directions, and keep the conversation focused to make the most of your time.

1. Register for an account (or log in) - Start on the visitation website and choose “Register Today” if you’re new. You’ll need to provide a valid email address during registration.
2. Go to the ICSolutions scheduling site - From an internet-enabled device, go to www.icsolutions.com and sign in. If you don’t have an ICSolutions account yet, create one.
3. Start a new visit request - After you’re logged in, choose the option to schedule a visit.
4. Select the facility - Enter and choose the correct facility so you’re scheduling under South County Detention Facility.
5. Choose the inmate - Search by the inmate’s name or ID number and select the person you’re visiting.
6. Pick the visit location/type - Select whether your visit will be internet (off-site/home) or on-site.
7. Choose a date and time - Pick an available time that fits the schedule for the visit type you chose.
8. Add any additional visitors (if allowed in the flow) - Follow the prompts to include additional visitors before finalizing.
9. Confirm the appointment - Review the details carefully and submit so your visit is officially scheduled.

For on-site visits, you'll need a confirmation code to log in at the video station. That code is your ICSolutions account phone number plus the 4-digit PIN you set during registration. Forgot your PIN? Sort that out before you go - without the code, you won't be able to start the visit.

Practical Tips Cancellations

• ✓ If you need evening availability, internet visits give you more room to work with since they’re available until 10:30 p.m. Pacific Time.
• ✓ When booking internet visits, plan around the three scheduling blocks: 7:45 a.m.–11:05 a.m., 1:00 p.m.–4:10 p.m., and 8:00 p.m.–9:20 p.m..
• ✓ For on-site visits, keep the facility’s daily window in mind (7:45 a.m.–3:40 p.m.) and give yourself extra time so you’re not rushing into a timed session.