How to send messages, photos, and packages
South County Detention Facility offers internet video visits through ICSolutions, with daily availability in three booking blocks: morning, afternoon, and evening. Each 30-minute session costs $7.50 and must be scheduled at least one day ahead. The system also limits how far in advance you can book. General public video visits are recorded and may be monitored by Tulare County Sheriff's Office personnel. Cancel less than 24 hours before your visit? That counts as a no-show. Certain policy violations can also forfeit your refund. To schedule, go to www.icsolutions.com and log in or create an account. Select the facility and inmate, choose your visit location, date/time, and any additional visitors, then add prepaid funds or a PIN if required. Inmates can't receive incoming calls, but you can leave a 30-second voicemail through ICSolutions. You'll need a prepaid account, your account PIN, and the inmate ID.
Search for a loved one and send messages and photos in minutes.
Internet video visits cost $7.50 for each 30-minute session.
Head to www.icsolutions.com and log in or create an account. Select the facility and inmate, then pick your visit location, date/time, and any additional visitors. Book at least one day in advance and within the facility's allowed booking windows.
No. Inmates can’t receive incoming calls; they can place outgoing collect or debit calls and can receive voicemail messages if you have a prepaid account, the ICSolutions account PIN, and the inmate’s ID.
The facility may reject magazines, periodicals, and other materials that threaten safety or security, including sexually explicit or inciting items. Examples include obscene publications, material that incites violence, and instructions for unlawful activities.
Legal mail gets special handling: it’s screened for contraband but isn’t opened and read for content during those checks. If you’re sending attorney correspondence, follow any required formatting or addressing rules.
Use the incarcerated person’s full booked name and the required identifier (booking number, X‑reference, or PFN) on every envelope, and include your printed return name and address. Avoid decorative or multilayer items that make inspection harder, and follow common format rules.
Your first on-site video visit at South County will go much smoother if you plan for check-in, dress conservatively, and travel light. Think of this as your quick prep guide—so you don't get turned away at the door or have your visit cut short.
If you've tried to schedule a video visit at South County and the rules seem contradictory, you're not imagining things. The county's video visitation page lists two different "maximum" scheduling windows. Your safest bet? Check what the system actually allows right before you book.
Choosing between an at-home video visit and an on-site video visit at South County Detention Facility comes down to three things: hours, cost, and what you'll need the day of. Here's how the two options stack up—and how to book either one without a hitch.
