Mail, photos, messaging, and phone/call options for staying in touch.
South County Detention Facility does not accept incoming calls to inmates. Phones are available for inmates to place outgoing collect or debit calls, and they can receive voicemail messages for an additional fee. To leave a message, call (559) 366-9800 and record a 30-second voicemail. You'll need a funded Prepaid Account, the inmate's ID, and your ICSolutions account PIN. Internet video visits are available every day in three blocks (7:45 a.m.ā11:05 a.m., 1:00 p.m.ā4:10 p.m., and 8:00 p.m.ā9:20 p.m.) and cost $7.50 per 30-minute visit. Schedule at least one day ahead, though sources differ on whether you can book up to one week or two weeks in advance. All public video visits are recorded and may be monitored. Follow the rules to avoid termination and possible loss of refunds.
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Trying to reach someone at South County by phone? The system works differently than you might expect. Here's how calls work at the jail, and what options you have to stay connected.
Trying to reach someone at South County Detention Facility? Video visitation and phone calls are your main options. Once you understand the system and get your accounts set up, staying in touch is pretty straightforward.
No. South County Detention Facility does not allow incoming calls to inmates; facility phones are for outgoing collect or debit calls, and inmates can receive voicemail messages for an additional fee.
Call (559) 366-9800 to leave a 30-second voicemail. You must have a funded Prepaid Account, your ICSolutions account PIN, and the inmateās ID.
Create or log in to an ICSolutions account at www.icsolutions.com, then select South County, the inmate, location, date, and time. Internet video visits are available daily in three blocks (7:45 a.m.ā11:05 a.m., 1:00 p.m.ā4:10 p.m., 8:00 p.m.ā9:20 p.m.) and cost $7.50 per 30 minutes. Schedule at least one day in advance, confirm the current maximum booking window, and cancel at least 24 hours ahead to avoid a no-show.
Your first on-site video visit at South County will go much smoother if you plan for check-in, dress conservatively, and travel light. Think of this as your quick prep guideāso you don't get turned away at the door or have your visit cut short.
If you've tried to schedule a video visit at South County and the rules seem contradictory, you're not imagining things. The county's video visitation page lists two different "maximum" scheduling windows. Your safest bet? Check what the system actually allows right before you book.
Choosing between an at-home video visit and an on-site video visit at South County Detention Facility comes down to three things: hours, cost, and what you'll need the day of. Here's how the two options stack upāand how to book either one without a hitch.
